Amber Senkewicz
East Troy,WI
Summary
Dedicated Veteran Service Representative with extensive experience at the Veterans Affairs Regional Office, specializing in benefits administration and claims processing. Successfully improved veterans’ access to entitlements through effective documentation management and enhanced customer engagement. Demonstrates strong multitasking abilities and exceptional communication skills, consistently achieving results with accuracy and efficiency.
Overview
12
12
years of professional experience
Work History
Veteran Service Representative
Veterans Affairs Regional Office
Milwaukee, WI
09.2023 - Current
- Evaluated processes used by staff members who handle claims involving military service-connected disabilities.
- Assisted veterans in filing disability claims with the U.S. Department of Veterans Affairs.
- Assisted veterans in preparing documents required for benefit claims.
- Responded to inquiries from veterans, their families, and other stakeholders regarding benefit entitlements.
Advanced Medical Support Assistant
Veterans Affairs Medical Center
Milwaukee, WI
04.2022 - 09.2023
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Answered phone calls from patients or healthcare providers and responded to inquiries professionally.
Cancer Center Technician
Froedtert & The Medical College Of Wisconsin
Milwaukee, WI
05.2016 - 04.2022
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Accurately logged preliminary evaluation results during routine checkups.
- Administer immunizations for bone marrow transplant patients.
- Provided vascular access management through IV placement and port care.
Clinic Secretary & Assistant
Children's Hospital Of Wisconsin
New Berlin, WI
08.2012 - 05.2016
- Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
- Obtained client medical history, including medication information, symptoms and allergies.
- Sanitized, restocked and organized exam rooms and medical equipment.
Education
Bachelor of Arts - Business And Digital Marketing
University Of Wisconsin - Whitewater
Whitewater, WI01-2026
Radiologist Assistant
Waukesha County Technical College
Pewaukee, WI2019
University Of Wisconsin Waukesha
Waukesha, WI2017
High School Diploma -
West Allis Central High School
West Allis, WI06-2010
Skills
- Veteran Service Applications
- Customer Engagement
- Advanced Microsoft Word and Excel Skills
- Benefits administration
- Claims processing
- Documentation management
- Time management
- Multitasking capacity
- Excellent communication
- Task prioritization
- Adaptability
Timeline
Veteran Service Representative
Veterans Affairs Regional Office
09.2023 - Current
Advanced Medical Support Assistant
Veterans Affairs Medical Center
04.2022 - 09.2023
Cancer Center Technician
Froedtert & The Medical College Of Wisconsin
05.2016 - 04.2022
Clinic Secretary & Assistant
Children's Hospital Of Wisconsin
08.2012 - 05.2016
Bachelor of Arts - Business And Digital Marketing
University Of Wisconsin - Whitewater
Radiologist Assistant
Waukesha County Technical College
University Of Wisconsin Waukesha
High School Diploma -
West Allis Central High School
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