Sherrie Cooper
Waco,TX
Summary
Dedicated Veteran Service Representative with over four years of experience in case management and claims processing. Expertise in regulatory compliance and problem-solving, consistently providing accurate guidance to veterans while resolving inquiries efficiently.
Overview
6
6
years of professional experience
Work History
Veteran Service Representative
Veteran Affairs Regional Office
Waco, Texas
01.2020 - Current
- Assisted veterans with claims and benefits applications, ensuring accuracy and compliance.
- Educated veterans on eligibility requirements for various programs and benefits.
- Resolved inquiries regarding veterans' services through effective communication and support.
- Maintained current knowledge of policies impacting veteran benefits, ensuring accurate guidance for clients.
- Reviewed claim folders for completeness before submission to align with guidelines.
- Documented case notes and interactions in electronic systems for precise record-keeping.
- Performed case management duties, including tracking claim status and following up on pending issues.
- Attended conferences and seminars related to veteran affairs to enhance knowledge base.
Education
Associate of Arts - General Studies
Ameican Military University
Online04-2018
Skills
- Claims processing
- Policy interpretation
- Case management
- Regulatory compliance
- Veteran assessment
- Veteran advocacy
- Document management
- Record keeping
- Project coordination
- Information analysis
- Attention to detail
- Effective communication
- Problem solving
- Conflict resolution
- Time management
- Community outreach
- Relationship building
- Staff education and training
- Interpersonal communication
- Teamwork and collaboration
- Analytical thinking
- Multitasking capacity
- Resource mobilization
- Problem-solving abilities
- Interpersonal skills
Timeline
Veteran Service Representative
Veteran Affairs Regional Office
01.2020 - Current
Associate of Arts - General Studies
Ameican Military University