Skylar Roberts
Chesapeake,VA
Summary
Compassionate Veterans Service Representative known for high productivity and efficiency in task completion. Specialize in navigating complex benefit systems, advocating for veterans' rights, and delivering tailored support services. Excel at communication, problem-solving, and empathy, ensuring seamless service delivery and positive outcomes for veterans.
Overview
8
8
years of professional experience
Work History
Veteran Service Representative
Department of the Veterans Affairs
Winston-Salem, NC
02.2023 - Current
- Communicate with Veterans and their dependents to prepare their claims for benefits
- Exceed claim output by 67%
- Evaluate the evidence and allegations to draw conclusions regarding Veteran’s benefit claims
- Chapter 35 Special Matter’s Expert for my team.
Checker
International Longshoreman’s Association
Norfolk, VA
03.2018 - 02.2023
- Perform various administrative duties in support of the company’s mission, including receiving port visits, tracking supply inventory, typing, filing, and answering incoming telephone calls
- Monitor the transport of cargo freight
- Assist with the proper administration of command records, including procedures for the creation, maintenance, use, and disposition of official records
- Stamp, code, and enter all invoices for good operations into Navis System.
Student Cooperative for Communications
Office of the Inspector General, USPS
Arlington, VA
03.2020 - 08.2021
- Worked independently and as part of a team to convey information through visuals and the written word
- Worked closely with Communications Teams director, writers/editors, and graphic designers to create communications for both internal and external audiences
- Distributed work to all OIG staff, postal employees, executives, customers, Congress, and members of the mailing industry
- Gathered information and produced a daily agency-wide publication
- Scribed news and social media announcements
- Managed the content for OIG social media channels such as Facebook, Twitter, and LinkedIn
- Assist with external websites, i.e
- COVID-19 Website; Election Mail Website
- Assisted with meetings and employee engagement programs to create mission-oriented work
- Assisted in creating diverse events agency wide
- Created a monthly Communications outreach report using Google Analytics and other tracking mechanisms
- Secretary of Co-Op Council, June 2020-September 2020
- President of Co-Op Council, September 2020- August 2021
- Certificate of Appreciation for social media moderation, September 2020.
Peer Advisor
George Mason University
Fairfax, VA
04.2017 - 12.2019
- Generated appointments with potential students through phone calls and in-person meetings
- Enrolled students into programs that would help them achieve their career goals
- Evaluated the academic capabilities of students according to their age and helped them in establishing their academic goals
- Provided information regarding the regulations and policies of colleges and other academic institutions
- Tracked the academic progress of each student with respect to the course they selected
- Procured their progress reports from the educational institutions and assisted in guiding them towards the completion of their degree program.
Lead Camera Operator
George Mason University
Fairfax, VA
03.2017 - 12.2019
- Monitored camera movements, lighting requirements to get desired effects in filming sequences
- Set-up camera and handled angles, distances, movement, and variables and cues for recording film
- Ensured appropriate use of cameras, accessories, equipment, and film stock during the recording of various sporting events
- Ensured proper focus, exposure, lighting while adjusting positions and controls of cameras
- Trained new employees on the operation and use of cameras.
Education
Master of Arts - Political Communication
Regent University
Virginia Beach, VA08.2021
Bachelor of Arts - Communications
George Mason University
Fairfax, VA12.2019
Skills
- Organizational Communication
- Customer Service
- VBMS
- VBMS-A
- Team Leadership
- Research and Data Analysis
- Google Analytics
- Microsoft Office Proficient
- Analytical Thinking
- Dedicated Team Player
- Microsoft Stream LinkedIn trained
- Type 50-60 WPM
- Claims Processing
- Benefits Administration
- Problem-solving abilities
References
References available upon request.
Timeline
Veteran Service Representative
Department of the Veterans Affairs
02.2023 - Current
Student Cooperative for Communications
Office of the Inspector General, USPS
03.2020 - 08.2021
Checker
International Longshoreman’s Association
03.2018 - 02.2023
Peer Advisor
George Mason University
04.2017 - 12.2019
Lead Camera Operator
George Mason University
03.2017 - 12.2019
Master of Arts - Political Communication
Regent University
Bachelor of Arts - Communications
George Mason University