Table Games
MIALI S. COLOROW
Northern Edge Navajo Casino
Towaoc,CO
17
years of professional experience
Results-driven gaming professional skilled in managing and optimizing Table Games operations. Expertise in computer literacy, multi-tasking, and enhancing team strengths. Demonstrates strong communication and time management while ensuring accuracy and efficiency under pressure, with a solid understanding of federal, state, and local regulations.
Work History
Table Games Manager
3 Years 2 Months- Audited daily shift reports, drop boxes, and win/loss statements to ensure financial accountability and enhance operational integrity.
- Collaborated with Surveillance and Security departments to investigate floor disruptions and document incidents, ensuring swift resolution and maintaining game integrity.
- Conduct performance evaluations and deliver constructive feedback to maintain optimal game pacing and dealing accuracy.
- Evaluate VIP player tracking and betting habits to accurately approve markers, comps, and loyalty rewards.
- Lead pre-shift huddles to communicate policy reminders, daily promotions and specific player-tracking alerts.
- Manage table inventories including: chips, cards, gaming devices, and layouts. While executing secure fills/credits.
- Monitor table games continuously to ensure strict compliance with state gaming regulations and internal controls.
- Negotiate new games and displays with Vendors (Avalon, Light and Wonder, Galaxy).
- Protect casino assets by identifying and mitigating cheating, card counting, and suspicious betting patterns.
- Resolve scheduling conflicts and coordinated staff rotations to guarantee full floor coverage during peak hours.
- Resolved high-stakes guest disputes calmly and professionally, fostering a welcoming and energetic gaming environment that encourages player loyalty.
- Supervise and mentored a team of 15 Floor Supervisors and Dealers, ensuring high-quality game execution.
Table Games Pit Manager
1 Year 7 Months- Complied with gaming regulations to ensure operational integrity.
- Attended monthly meetings, completed assigned tasks, and raised concerns to enhance team communication.
- Build and maintain effective relationships with peers and upper management.
- Deliver an exceptional level of service to each consumer by listening to concerns and answering questions.
- Efficiently address consumer issues to ensure quick and successful resolution.
- Enforce Tribal Gaming rules
- Explain game and casino rules to guests.
- Greeted guests with enthusiasm and guided them to various areas of the casino to enhance their experience.
- Improve service quality and increase sales by developing a strong knowledge of the company's products and services.
- Managed table games, including opening, closing, chip tray management, and paperwork, ensuring smooth operations.
- Monitoring consumers and staff: watching for dishonest transactions
- Observe casino floor and blackjack table for suspicious activity.
- Pit Boss duties: filling in paperwork, observing money, supervising (7)
Community Representative
4 Months- Represent Southwest Colorado in statewide meetings to advocate for local community needs
- Attend daily informative conferences for updated information
- Evaluation of housing conflicts and finding solution
- Interview individuals for medical assistance
- Verify accurate medical history per individual
- Submit comprehensive documentation to Colorado State for medical, food, and housing assistance for individuals with disabilities
- Coordinate with CCDC to secure approval for necessary changes
- Communicate with Community regarding medical changes, benefits and local care
- Organized and maintained personal medical files for easy access. properly
- Process electronic files from Tribal to State
- Completed and submitted assessments to state for home safety reconstruction. to state to reconstruct inside of homes for safety
Administrative Assistant
2 Years 5 Months- Aid in Animal Control subdivision
- Aid in Ranger subdivision
- Aid in Environmental subdivision
- Attend meetings and complete meeting minutes
- Attend field observations
- Acquire adequate knowledge of each division to aid support
- Bookkeep all field reports
- Compile field notes and evaluations of land, water and harvest
- Complete Annual Reports for Divisions and Wildlife
- Enter Wildlife Management, Natural Resource evaluations into Tribal database
- Ensure quick and adequate consumer services
- Foster a positive work environment by consistently treating all employees and consumers with respect and consideration.
- Processed and issued hunting and fishing permits to applicants
- Maintain proper office files and electronic files
- Maintain annual budget and departmental budget
- Maintain open communication with all Divisions to network information regarding field concerns, evaluations, conclusions
- Practiced effective phone etiquette to maintain a professional atmosphere
- Promote community outreach and community involvement
- Documented community concerns and collaborated with team to address issues
- Updating previous findings of Land, Water and Harvest conflicts
Executive Assistant
1 Year 5 Months- Analyze field reports for each Division, correct and correspond to proper Tribal chain
- Attended and contributed to weekly/monthly meetings, ensuring tasks were completed and concerns were addressed.
- Build and maintain effective relationships with peers and upper management (Tribal Council).
- Communicate with community regarding findings and solutions
- Compile Division Annual Report
- Conserve, Manage and Protect all Southern Ute Natural Resources per Tribal, State, Federal and Local Government laws
- Design electronic file systems and maintain electronic/paper files.
- Define Tribal Codes for proper billing and paper processing
- Efficiently address consumer issues to ensure quick and successful resolution.
- Effectively manage Division expenses to stay within allocated budget.
- Effectively communicate with team members to maintain clearly defined expectations.
- Ensure consumer services are handed professionally and by policy.
- Fostered positive work environment by treating all employees and consumers with respect and consideration.
- Solve any issues or concerns employees/consumers may have.
- Maintain open communication with all Divisions to network information regarding field concerns, evaluations, conclusions
- Managed clerical needs of employee files, ensuring accurate and organized documentation.
- Manage inventory and keeping supplies stocked.
- Review analysis components, edit and submit compiled information
- Utilized computers for database management and document processing. for various applications, such as database management or word processing.
- Understand process for Divisions field work, evaluations and conclusions
Table Games Admin, Pit Boss and Manager
5 Years- Appointed Table Games Director during shifts requiring oversight.
- Attended monthly meetings to complete tasks and address concerns.
- Build and maintain effective relationships with peers and upper management.
- Deliver an exceptional level of service to each consumer by listening to concerns and answering questions.
- Design electronic file systems and maintain electronic and paper files.
- Efficiently address consumer issues to ensure quick and successful resolution.
- Explained game and casino rules to guests.
- Greet incoming guests with enthusiasm and point them toward various parts of the casino to promote consumer satisfaction.
- Improve service quality and increase sales by developing a strong knowledge of the company's products and services.
- Manage clerical needs of company employees, including copying, faxing and file management.
- Observe casino floor and blackjack table for suspicious activity.
- Oversaw operations as pit boss, ensuring compliance with gaming regulations. filling in paperwork, observing money, supervising (30 employees), etc.
- Process and track employee time sheets and submit to administration for approval.
- Translate conceptual strategies into concrete tasks and delegated assignments to the appropriate members of the Table Games team.
Temporary Worker (Environment, Social Services, Wildlife)
4 Years 10 Months- Actively pursue personal learning and development opportunities
- Analyzed water evaluation and land management processes to identify improvement areas.
- Answer consumer telephone calls promptly and with appropriate telephone etiquette
- Participated in field activities to test and assess natural resources.
- Capitalizing on opportunities to learn about Asbestos testing, Harvest Reports, Land Management, Water evaluation
- Communicated findings and solutions to community stakeholders to promote transparency and engagement.
- Compile information from field testing and submit
- Developed and implemented programs that enhanced company satisfaction through targeted initiatives.
- Effectively communicate with team members to maintain clearly defined expectations.
- Effectively manage departmental expenses.
- Evaluation of various conflicts regarding Tribal land assets
- Foster a positive work environment by consistently treating all employees and consumers with respect and consideration.
- Resolve consumer questions, issues and complaints.
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
- Use computers for various applications, such as database management or word processing
Cashier and Customer Service Representative
5 Months- Address negative consumer feedback promptly to enhance customer satisfaction.
- Alert consumers of upcoming sales, events and promotions.
- Cleaned and organized store displays and merchandise the store, including the checkout desk and displays.
- Collected and monitored consumer requirements.
- Generate and distribute daily reports to appropriate personnel.
- Enhance service quality and drive sales through in-depth knowledge of company products and services.
- Operate a cash register for cash, check and credit card transactions.
- Price merchandise, stock shelves and record inventory of supplies.
- Resolve consumer questions and complaints effectively to ensure positive experiences.
- Stock and replenish merchandise according to store merchandising layout.
Enumerator
6 Months- Answered consumer telephone calls promptly, ensuring high standards of telephone etiquette.
- Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.
- Engaged with the public to address inquiries and provide assistance.
- Handled consumer relations issues graciously, adhering to company policies to maintain customer satisfaction.
- Located and listed addresses and households accurately to support data collection efforts.
Education
Multi-Games Dealer Certificate - Table Games Operations
Poker Dealer Certificate - Table Games Operation
General Studies
Skills
Computer literate
Critical thinker
Deadline oriented
Adaptable Leader
Consumer satisfaction focus
Customer satisfaction
Meticulous attention to detail
Conflict Resolution
Respectful and responsible
Skilled multitasker
Strong interpersonal skills
Team Leadership
Team oriented
Activities and Honors
- 04/2018-06/2018 Annual Tri-Ute Games
- 09/2015-10/16 Head Start Policy Council and Parent Committee
- 09/2015 Public Service Announcements
- 06/2015 Annual Tri-Ute Games
- 03/2006-11/2006 President of the Ute Mountain Ute Youth Leadership
- 01/2002-03/2002 Welcoming of individual/group Olympic Athletes as well as Paralympic Athletes, Olympic Village, University of Utah.
Timeline
Table Games Manager
Northern Edge Navajo Casino
06.2023 - CurrentRead More
Table Games Pit Manager
Ute Mountain Ute Casino
06.2023 - 01.2025Read More
Community Representative
Colorado Cross Disability Coalition
01.2023 - 05.2023Read More
Administrative Assistant
Brunot Wildlife Conservation and Division (Environment, Energy, Tribal Park, Wildlife)
10.2020 - 03.2023Read More
Executive Assistant
Natural Resources (Administration, Agriculture, Forestry, Land, Range, Water Resources, Wildlife)
11.2019 - 04.2021Read More
Table Games Admin, Pit Boss and Manager
Sky Ute Casino Resort Ignacio, CO
10.2014 - 10.2019Read More
Cashier and Customer Service Representative
Ute Mountain Ute Casino
04.2012 - 09.2012Read More
Enumerator
United States Census Bureau
02.2010 - 08.2010Read More
Temporary Worker (Environment, Social Services, Wildlife)
Ute Mountain Ute Tribe Towaoc, CO
12.2009 - 10.2014Read More
Pueblo Community College
General Studies
Read More
Sky Ute Casino Resort
Multi-Games Dealer Certificate from Table Games Operations
Read More
Sky Ute Casino Resort
Poker Dealer Certificate from Table Games Operation
Read More