Summary
Overview
Work History
Education
Skills
Timeline
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Don Navarro

Neotsu

Summary

Table Games Manager with extensive experience in game operations management and regulatory compliance at Chinook Winds Casino Resort. Demonstrated success in employee evaluation and budget oversight, contributing to a high-performance culture and improved customer service. Expertise in policy development and operational excellence, ensuring strict adherence to industry standards.

Overview

22
22
years of professional experience

Work History

Table Games Manager

Chinook Winds Casino Resort
Lincoln City
03.2016 - Current
  • Managed games operations to align services with guest expectations while enforcing service standards.
    Oversaw daily operations and administrative duties for games and poker, ensuring compliance with Title 31 and player tracking.
    Supervised employee performance, including hiring, transfers, promotions, and disciplinary action.
  • Conducted long-term planning and daily management of games and poker activities. Ensured compliance with NIGC, tribal policies, state compact, and gaming regulations. Developed, implemented, and maintained policies, procedures, budgets, and MBOs for games and poker.
  • I have experience with Word, Excel, Access, Bravo, Oasis, Paylocity, idtrak, Helpdesk, Facilitydude and Sage.

Games Shift Supervisor

Chinook Winds Casino Resort
Lincoln City
05.2011 - 03.2016
  • Supervised team of 25-35 team members during daily shifts, ensuring efficient operation and customer satisfaction.
  • Addressed any issues that arose during the shift in a proactive manner.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Created work schedules for staff while adhering to labor laws and budget constraints.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Fostered a team-oriented environment to increase morale and productivity.

Shift Supervisor

Spirit Mountain Casino
Grand Ronde
05.2008 - 05.2011
  • Supervised employees to boost productivity and uphold customer service standards.
  • Responded promptly to customer inquiries, prioritizing guest retention and satisfaction.
  • Led teams to maintain exceptional service levels while promoting employee collaboration.
  • Monitored player tracking and ensured Title 31 compliance during assigned shifts.

Table Games Manager

Chinook Winds Casino Resort
Lincoln City
09.2003 - 05.2008
  • Led management of gaming operations to guarantee service excellence aligned with guest expectations.
    Administered daily operational duties for games and poker while meeting Title 31 obligations.
    Planned long-term strategies alongside daily management of gaming activities.
    Confirmed compliance with relevant regulations including NIGC guidelines and tribal laws.
    Established and upheld comprehensive policies, procedures, budgets, and MBOs for gaming sectors.
  • Directed staff performance evaluations, encompassing hiring decisions, and disciplinary measures.Strived for operational effectiveness by monitoring adherence to service standards in gaming environments.
    Cultivated a professional atmosphere to optimize team productivity and customer experience.

Education

Certificate of Professional Development in Gaming - Gaming

University of Nevada, Las Vegas
Las Vegas, NV
03-2006

High School Diploma -

North Salem High School
Salem, OR
06-1988

Skills

  • Game operations management
  • Regulatory compliance
  • Employee evaluation
  • Budget oversight
  • Policy development
  • Customer service

Timeline

Table Games Manager

Chinook Winds Casino Resort
03.2016 - Current

Games Shift Supervisor

Chinook Winds Casino Resort
05.2011 - 03.2016

Shift Supervisor

Spirit Mountain Casino
05.2008 - 05.2011

Table Games Manager

Chinook Winds Casino Resort
09.2003 - 05.2008

Certificate of Professional Development in Gaming - Gaming

University of Nevada, Las Vegas

High School Diploma -

North Salem High School

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Don Navarro