Mialisa Ortega-Hernandez
Ruskin,FL
Summary
Retail professional with focus on delivering high-quality customer service and efficient store operations. Brings valuable experience in managing inventory, assisting customers, and maintaining store standards. Known for excellent teamwork and adaptability to changing store needs. Reliable in achieving operational goals while fostering collaborative work environment.
Overview
4
4
years of professional experience
Work History
Receptionist
Ferman Collision Center
Brandon, FL
02.2024 - 02.2024
- Greeting visitors, answering phones, and providing customer service
- Answering, screening, and forwarding calls, and taking messages for staff
- Addressing questions and needs, and making visitors feel welcome
- Handling office correspondence, maintaining office supplies, and performing clerical tasks like faxing, transcribing, and filing
Cashier
Floor & Decor
Sarasota, FL
03.2025 - Current
- Administered point-of-sale systems, ensuring smooth operation and prompt processing of customer transactions.
- Conducted regular assessments and updates of organization and cleanliness protocols for workstations and inventory areas to ensure optimal functionality.
- Handled customer inquiries and resolved issues with urgency and effectiveness to maintain positive relationships.
- Analyzed inventory data and implemented adjustments to secure reliable stock levels of sought-after merchandise.
- Facilitated customer support by answering inquiries and coordinating with relevant teams for effective issue resolution.
Store Associate
Bealls Outlet
Sun City, FL
08.2024 - 01.2025
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Front of House
Willie Jewell's Old School BBQ
Riverview, FL
07.2023 - 02.2024
- Greeting guests, taking orders, and ensuring a positive dining experience
- Strong customer service skills to ensure a pleasant experience
Daytime Associate
HomeGoods
Brandon, FL
10.2023 - 12.2023
- Responsible for delivering a highly satisfied customer experience demonstrated by engaging and interacting with all customers, embodying customer experience
- Adheres to all operational, merchandise, and loss prevention standards
Customer Service Representative
Allstate Insurance
Apollo Beach, FL
03.2023 - 07.2023
- Respond to customer inquiries and concerns via phone, email, or chat in a timely manner
- Resolve customer issues and complaints efficiently and effectively
- Build trust and sustainable relationships with customers through open and interactive communication
- Collaborate with other departments to resolve customer issues
Retail Sales Associate
Burlington Stores
Brandon, FL
01.2023 - 03.2023
- Greet customers, assess their needs, and help them find products that match their preferences and budgets
- Answer questions, provide product knowledge, and recommend products
- Resolve customer problems and address complaints
Cafe Associate
Sam's Club
Brandon, FL
10.2022 - 01.2023
- Providing customer service, preparing food, and keeping the cafe clean and organized
- Provide accurate information about ingredients and prices
- Responsible for maintaining high standards of cleanliness and hygiene in the cafe, including the kitchen, food, and equipment
Front of House
Hungry Howie's Pizza
Gibsonton, FL
05.2022 - 09.2022
- Greeting guests, taking orders, and ensuring a positive dining experience
- Strong customer service skills to ensure a pleasant experience
- Maintain a clean and organized dining area, and follow all safety and sanitation procedures
Front of House
Outback and Carrabas Express
Riverview, FL
11.2021 - 05.2022
- Greeting guests, taking orders, and ensuring a positive dining experience
- Excellent communication and interpersonal skills
- Maintain a clean and organized dining area
Cashier
Planet Smoothie
Brandon, FL
08.2021 - 11.2021
- Greeting customers, answering questions, and providing advice or recommendations
- Cashiers can use interpersonal skills to create a positive shopping experience
- Managing inventory and stocking shelves
- Redeeming coupons, stamps, and gift cards, and cross-selling and upselling products
Education
High School Diploma -
Winthrop Highschool
Riverview, FL05-2022
Skills
- Customer service excellence
- Cash handling expertise
- Product organization
- Team collaboration
- Adaptability in fast-paced environments
Languages
Spanish
Professional Working
Timeline
Cashier
Floor & Decor
03.2025 - Current
Store Associate
Bealls Outlet
08.2024 - 01.2025
Receptionist
Ferman Collision Center
02.2024 - 02.2024
Daytime Associate
HomeGoods
10.2023 - 12.2023
Front of House
Willie Jewell's Old School BBQ
07.2023 - 02.2024
Customer Service Representative
Allstate Insurance
03.2023 - 07.2023
Retail Sales Associate
Burlington Stores
01.2023 - 03.2023
Cafe Associate
Sam's Club
10.2022 - 01.2023
Front of House
Hungry Howie's Pizza
05.2022 - 09.2022
Front of House
Outback and Carrabas Express
11.2021 - 05.2022
Cashier
Planet Smoothie
08.2021 - 11.2021
High School Diploma -
Winthrop Highschool