Mia Luanna Satterfield
Punta Gorda,FL
Summary
Excelled in bilingual communication and team leadership, significantly enhancing project documentation and client satisfaction. Demonstrated exceptional multitasking and organizational skills across diverse roles, consistently meeting and exceeding performance goals. Excelled in team leadership and customer relationship management, showcasing adaptability and a keen eye for detail. Achieved significant improvements in project delivery times and quality, leveraging Microsoft Office expertise and exceptional communication skills.
Overview
4
4
years of professional experience
Work History
Server
Beef 'O' Brady's
Punta Gorda, FL
04.2024 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Project Management Intern
HLC Construction
Port Charlotte, FL
09.2023 - 12.2023
- Maintained well-organized documentation for easy access and reference during projects'' life cycles.
- Gathered detailed requirements from clients to better understand their needs and expectations for each project.
- Contributed to continuous improvement initiatives by identifying areas for process enhancement and recommending solutions accordingly.
- Used Excel and Word to create and maintain comprehensive project documentation.
- Tracked project performance to analyze successful completion of short- and long-term goals.
Customer Service Professional
Olive Graden
Boca Raton, FL
10.2022 - 09.2023
- Assisted customers by answering questions and responding to inquiries.
- Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Consistently met performance metrics by setting personal goals and seeking feedback from supervisors for continuous improvement.
Barista
Starbucks
Margate, FL
03.2021 - 02.2023
- Created handcrafted beverages and served them promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple drinks simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Coconut Creek High School
Coconut Creek, FL06.2022
Skills
- Bilingual
- Microsoft Office
- Project Planning
- Team Leadership
- Customer Relationship Management
- Phone and Email Etiquette
- Budget Control
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Excellent Communication
- Organizational Skills
- Adaptability and Flexibility
- Team building
- Effective Communication
- Strategic Thinking
- Work Planning and Prioritization
- Adapting Rapidly
Languages
Spanish
Professional Working
Timeline
Server
Beef 'O' Brady's
04.2024 - 09.2024
Project Management Intern
HLC Construction
09.2023 - 12.2023
Customer Service Professional
Olive Graden
10.2022 - 09.2023
Barista
Starbucks
03.2021 - 02.2023
Coconut Creek High School