Miami Grice
Woodland,MS
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Compassionate Substitute Teacher with distinguished knowledge of child development. Skilled at working closely with students to maintain progression and control behavioral issues. Committed to keeping up with lesson plans while keeping classrooms fun.
Overview
33
33
years of professional experience
Work History
Substitute Teacher
Chickasaw County School Distict
08.2021 - Current
- Assisted students in mastering subject material and preparing for tests
- Monitored student progress and provided feedback to students, parents and school administrators.
- Developed and implemented behavior management plans for students with challenging behavior.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
Customer Service Representative
ResultsCX
01.2023 - 02.2024
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved accounting, service and delivery concerns.
- Maintained up-to-date knowledge of product and service changes.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Associate
Franklin Corporation
05.1991 - 10.2020
- Processed customer orders accurately and efficiently
- Resolved customer inquiries in a timely manner
- Demonstrated active listening skills when responding to customer questions and complaints
- Maintained an organized system for tracking customer interactions and feedback
- Assisted customers with returns, exchanges, refunds, and other transactions as needed
- Created detailed reports on customer service activities
- Tracked inventory levels of popular items to ensure availability for customers' orders
- Answered phone calls from customers promptly and courteously
- Kept work area neat, clean, and well-stocked always
- Performed additional duties as assigned by the management team
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Church Secretary
Callahan Church
06.2002 - 09.2011
- Organized and maintained church files, records and documents
- Prepared correspondence, reports, memos and newsletters for church events
- Assisted in preparing agendas for weekly staff meetings
- Greeted visitors to the church office and answered inquiries from members of the community
- Attended weekly worship services and provided administrative support as needed
- Created invoices for donations received by the church
- Maintained inventory of supplies used in the office environment
- Coordinated travel arrangements for church members attending religious retreats or conventions
- Provided secretarial assistance to pastors during special projects or events
- Processed incoming mail daily including sorting, distributing and filing
- Entered contributions into accounting software program monthly
- Assisted with planning annual fund-raising events for the church
- Updated contact information in database system for members of the congregation
- Ordered office supplies as needed to keep work areas well stocked
- Prepared bulletins for [300] + weekly attendees.
Education
High School Diploma -
Clay High School
Montpelier, MS05.1976
Skills
- Clerical Support
- MS Office Proficiency
- Appointment Scheduling
- Upselling and Cross-Selling
- Complex Problem-Solving
- Organization and Planning
- Small Group Tutoring
References
References available upon request.
Timeline
Customer Service Representative
ResultsCX
01.2023 - 02.2024
Substitute Teacher
Chickasaw County School Distict
08.2021 - Current
Church Secretary
Callahan Church
06.2002 - 09.2011
Customer Service Associate
Franklin Corporation
05.1991 - 10.2020
High School Diploma -
Clay High School
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