Jessica Pugh
Morris,AL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2027
2027
years of professional experience
Work History
Substitute Teacher
Kelly Services
Birmingham, AL
2021 - Current
- Delivered engaging lesson plans tailored to diverse learning needs.
- Fostered positive classroom environments to enhance student participation and learning.
- Collaborated with teachers to develop effective strategies for classroom management.
- Adapted instructional materials to accommodate varying academic levels and abilities.
- Provided substitute teaching services across multiple grade levels and subjects, maintaining educational continuity in absence of regular teachers.
Office Manager
The Barre Dance Company
Morris, AL
2021 - 12.2021
- Managed daily office operations, ensuring efficient workflow and communication across departments.
- Coordinated scheduling for classes and events, optimizing resource allocation and staff availability.
- Oversaw inventory management, maintaining adequate supplies while minimizing costs.
- Implemented new filing system, enhancing document retrieval speed and accuracy.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Front Desk Receptionist
North Jefferson Imaging
Gardendale, AL
2018 - 2019
- Welcomed patients and visitors, providing exceptional customer service in a fast-paced environment.
- Scheduled appointments and managed patient flow using electronic health record systems.
- Assisted with patient registration, ensuring accuracy of personal and insurance information.
- Communicated effectively with medical staff to coordinate patient care and resolve inquiries.
- Handled billing inquiries and facilitated payment processing for services rendered.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Escrow Officer
USA Title of Alabama
Birmingham, AL
2007 - 2017
- Facilitated communication between buyers, sellers, and lenders to ensure smooth transaction processes.
- Prepared and reviewed closing documents for accuracy and compliance with regulations.
- Managed escrow accounts, ensuring timely disbursement of funds according to agreements.
- Coordinated with title companies to resolve issues affecting property titles during transactions.
- Managed multiple escrow accounts simultaneously, balancing financial transactions and minimizing risk of errors.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to escrow transactions.
- Prepared detailed settlement statements for each transaction, accurately reflecting funds received and disbursed.
- Collaborated with real estate agents and lenders to expedite closing times on property sales.
- Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
Education
High School Diploma -
Mortimer Jordan High School
Kimberly, AL 05-1995
Skills
- Adaptable
- Relationship building and management
- Customer service
- Office management
- Organizational skills
- Data entry
- Clerical support
- Document management
- Administrative support
- Scheduling and calendar management
- Relationship building
- Scheduling
Timeline
Substitute Teacher
Kelly Services
2021 - Current
Office Manager
The Barre Dance Company
2021 - 12.2021
Front Desk Receptionist
North Jefferson Imaging
2018 - 2019
Escrow Officer
USA Title of Alabama
2007 - 2017
High School Diploma -
Mortimer Jordan High School