Erica Hernandez
Bakersfield,CA
Summary
Dynamic and adaptable professional with a diverse background, including impactful roles at BCSD and Amazon. Excelled in classroom management and customer service, enhancing student engagement and customer satisfaction. Proven ability to meet tight deadlines and collaborate effectively with teams, demonstrating a blend of strong multitasking proficiency and relationship-building skills.
Overview
8
8
years of professional experience
Work History
Substitute Teacher
BCSD
09.2021 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Followed lesson plans designed by absent teachers.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Enforced school and class rules to maintain order in classroom.
Substitute Teacher
Fairfax
03.2020 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Followed lesson plans designed by absent teachers.
- Implemented classroom management techniques to maintain positive learning environment.
- Utilized variety of instructional strategies to meet individual student needs.
Packing Associate
Amazon
10.2019 - 01.2020
- Ensured customer satisfaction by carefully packaging fragile items and preventing breakage during shipment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Consistently met deadlines under pressure by apportioning time efficiently and staying focused on the task at hand.
- Reduced product damage incidents by implementing thorough quality control measures during the packing process.
Host
Anita's Mexican Restaurant
09.2016 - 05.2017
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Completed daily side work and opening and closing duties without fail.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
Associate of Arts - Psychology
Bakersfield College
Bakersfield, CA12-2023
Bachelor of Arts - Liberal Studies
California State University, Bakersfield
Bakersfield, CA05-2021
Associate of Arts - Elementary Teacher Education
Bakersfield College
Bakersfield, CA08-2019
Skills
- Classroom management
- Adaptable
- Relationship building and management
- Student engagement
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Reservations
- Seating arrangements
- Food allergy awareness
Languages
Spanish
Full Professional
Timeline
Substitute Teacher
BCSD
09.2021 - Current
Substitute Teacher
Fairfax
03.2020 - Current
Packing Associate
Amazon
10.2019 - 01.2020
Host
Anita's Mexican Restaurant
09.2016 - 05.2017
Associate of Arts - Psychology
Bakersfield College
Bachelor of Arts - Liberal Studies
California State University, Bakersfield
Associate of Arts - Elementary Teacher Education
Bakersfield College
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