Miana Benedict
Haslett,MI
Summary
Detail-oriented employee proficient in customer service, multitasking, and time management. Known for creating positive and memorable customer interactions. Highly organized and motivated individual with a strong ability to manage time efficiently in diverse settings. Eagerly pursuing entry-level opportunities to expand skills and support company growth.
Overview
4
4
years of professional experience
Work History
Lube Technician
LaFontaine Chrysler Dodge Jeep Ram
Lansing, MI
01.2024 - 02.2024
- Checked for any signs of wear or damage to brakes, suspension systems, steering components, exhaust systems and other parts of the vehicle.
- Diagnosed engine problems by performing visual inspections, listening for unusual noises or checking warning lights on the dashboard.
Assistant Service Center Manager
Valvoline Instant Oil Change
East Lansing, MI
08.2023 - 01.2024
- Prepared weekly schedules for staff members to ensure adequate coverage during peak times.
- Provided training, mentoring, coaching and feedback to staff on quality standards, customer service objectives, work performance, safety protocols and company policies.
- Monitored employee attendance records and ensured compliance with company policies.
- Oversaw daily operations and customer service activities of the Service Center.
- Maintained inventory levels of products within the Service Center by coordinating with vendors for restocking purposes.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Airman
US Air Force
San Antonio, TX
02.2023 - 07.2023
- Participated in drills designed to test response times during emergency scenarios.
- Performed access control duties, including controlling entry into the facility and verifying identification of personnel.
- Conducted operations using various light infantry weapons and tactics.
Lube Technician
Valvoline Instant Oil Change
East Lansing, MI
04.2021 - 02.2023
- Inspected and changed air filters, transmission fluid, coolant levels and other fluids as needed. Tested batteries using specialized equipment such as digital multimeters and installed new windshield wiper blades and checked tire pressure.
- Performed oil changes and lubrication services on a variety of vehicles.
- Educated customers about preventive maintenance services available to them.
- Attended regular training sessions to stay up-to-date with industry standards.
- Reported any mechanical issues found during inspection to the supervisor immediately.
- Greeted customers in a friendly manner upon arrival at the service station.
Crew Trainer
McDonald's
Lansing, MI
07.2020 - 04.2021
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
- Collaborated with other trainers to develop effective methods for teaching new concepts.
- Demonstrated proper use of equipment, ensuring safety and efficiency.
- Conducted comprehensive training sessions for new hires on operational procedures.
- Coordinated with management to identify training needs and opportunities.
- Ensured that all safety protocols were followed during training sessions.
Education
High School Diploma -
Lansing Eastern High School
Lansing, MI06-2021
Skills
- Battery Installation
- Replacing parts
- Vehicle Inspection
- Tire Changing and Rotation
- Attention to Detail
- Problem-Solving
- Customer Service
- Customer Relationship Building
Languages
English
Professional
Spanish
Limited
References
References available upon request.
Timeline
Lube Technician
LaFontaine Chrysler Dodge Jeep Ram
01.2024 - 02.2024
Assistant Service Center Manager
Valvoline Instant Oil Change
08.2023 - 01.2024
Airman
US Air Force
02.2023 - 07.2023
Lube Technician
Valvoline Instant Oil Change
04.2021 - 02.2023
Crew Trainer
McDonald's
07.2020 - 04.2021
High School Diploma -
Lansing Eastern High School