Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Hi, I’m
Miangel Revels
Covington,GA
Summary
Overview
6
years of professional experience
Work History
AmazonAtlanta, GA
Customer Service Representative
03.2020 - 07.2022
Job overview
- Assist customer service to the million customers about their Amazon account
- Performed data entry for customer information
- Performed customer service surveys
- Assisted customers with a warm and professional attitude
- Answered general questions
- Assisted customers with a warm and professional attitude
- Interacted with customers through live chat
- Handled emails, inbound calls, and outbound calls
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Chime SolutionsAtlanta, GA
Customer Service Representative
01.2017 - 12.2018
Job overview
- Assisted customers with questions
- Interacted with customers through live chat
- Handled emails, inbound calls, and outbound calls
- Managed customer accounts
- Handled billing issues and order inquiries
- Assisted with technical support duties
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of 50 customer calls per day with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Pratt IndustriesConyers, GA
Warehouse Associate/Picker
10.2016 - 01.2017
Job overview
- Sort through the waste/trash pulling out the items that can be recycled
- Make sure machine is ran properly
- Clean area after shift over
- Clean the bathrooms and break room
- Completed over 80% customer each day in warehouse setting
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
- Cleaned and maintained warehouse in compliance with OSHA safety standards
Popeye's RestaurantsConyers , GA
Cashier/Customer Service
04.2015 - 10.2016
Job overview
- Take 50-100 customers' orders hand them their food assist the kitchen when front counter is not busy
- Answered questions about store policies and addressed customer concerns
- Processed customer refunds and exchanges according to established guidelines
- Worked flexible schedule and extra shifts to meet business needs
- Worked flexible schedule and extra shifts to meet business needs.
- Processed customer refunds and exchanges according to established guidelines.
Education
Dekalb Technical CollegeCovington, GA
GED
06.2009
University Overview
Skills
- Customer Service
- Organizational Skills
- Microsoft Office
- Sales
- Computer Skills
- Clerical Experience
- Communication Skills
- Leadership
- Cashiering
- Medical Office Experience
- Typing
- Assembly
- Warehouse experience
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Active Listening
- Customer Service and Assistance
- Answering Customer Questions
- Understanding Customer Needs
Additional Information
Additional Information
- Authorized to work in the US for any employer
self published author
self published author
I have written and self published 4 books on Amazon. I strive for greatness and aim only for the top
Timeline
Customer Service Representative
Amazon
03.2020 - 07.2022
Customer Service Representative
Chime Solutions
01.2017 - 12.2018
Warehouse Associate/Picker
Pratt Industries
10.2016 - 01.2017
Cashier/Customer Service
Popeye's Restaurants
04.2015 - 10.2016
Dekalb Technical College
GED