Mia "Nikki" Webb
Hilliard,FL
Summary
Transportation Bus Driver supports commuting efforts by transporting Residents over scheduled appointments and special excursions. Adheres to safety practices and follows codes, policies, regulations and laws for operating passenger vehicles while preparing and maintaining accurate records. Maintains valid class C driver license with P endorsement and consistently exercises sound judgment to identify issues and create action plans.
Highly organized professional specializing in efficient scheduling processes and team collaboration. Proven ability to optimize schedules and enhance operational flow. Known for reliability and flexibility, ensuring seamless coordination even in dynamic environments. Key skills include time management, conflict resolution, and adaptability.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Transportation/Scheduling Coordinator CNA
Life Care Center
Hilliard, FL
12.2020 - 04.2025
- Optimized provider availability by routinely monitoring schedules for accuracy and balance of appointments across different service offerings.
- Enhanced patient experience with timely communication about appointment changes and delays.
- Resolved conflicts related to double-bookings or over bookings in a tactful manner that prioritized patient needs while considering provider workload.
- Ensured compliance with HIPAA regulations while handling sensitive medical information during scheduling processes and correspondence.
- Maintained accurate patient records by diligently updating contact information and appointment history in electronic health record systems.
- Participated in team meetings and trainings to continuously improve knowledge of practice offerings, policies, and procedures.
- Improved patient satisfaction by efficiently scheduling and confirming appointments.
- Increased efficiency with thorough pre-appointment preparation, including gathering relevant medical documentation from referring physicians.
- Reduced appointment cancellations through proactive follow-up calls and reminders.
- Collaborated with medical staff to accommodate urgent care patients, ensuring prompt appointments.
- Facilitated smooth patient flow by coordinating check-in, insurance verification, and payment processing procedures.
- Provided exceptional customer service by addressing patient inquiries and concerns in a professional manner.
- Followed up with patients to reschedule missed appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Increased patient retention by providing compassionate assistance during appointment scheduling and follow-up processes.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
Housekeeper/Maintenance
Franklin Properties
02.2013 - 06.2021
- Deep clean and disinfect rentals and new construction
- Remove anything left by old tenants
- Clean bathrooms, ceiling fans, windows, window seals and frames, move and clean appliances, wipe down all cabinets and baseboards, clean light fixtures and replace any light bulbs.
- Paint and caulk walls, baseboards, doors and window seals.
Transportation Bus Driver
LifeCare Center Of Hilliard
06.2009 - 01.2016
- Transported passengers safely along prescribed routes according to tight schedules.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations.
- Fueled and performed pre-trip and post-trip inspections to support safe operating condition of vehicle.
- Assisted passengers to foster safe loading and unloading from buses during normal transport and emergency situations.
- Obeyed federal, Florida and Georgia and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Checked vehicle daily for maintenance needs, personally handled common upkeep and reported any serious concerns to supervisor.
- Maintained excellent attendance record, consistently arriving to work on time.
Education
GED -
Cornerstone Christian Correspondence School
Townsend, GASkills
- Dependable
- Passenger interaction
- Commercial driving
- Local traffic regulations
- Map expertise
- Local route knowledge
- Safety-conscious
- DOT standards
- Safety and compliance
- Vehicle inspections
- Clean driving record
- Problem-solving
- Strong work ethic
- Verbal and written communication
- Time management skills
- Teamwork and collaboration
- Scheduling
- Effective multitasking
- Customer service and support
- Calendar coordination
- Insurance verification
- Expense reporting
Certification
CNA
- CNA - Certified Nurse Assistant
Languages
English
Full Professional
Timeline
Transportation/Scheduling Coordinator CNA
Life Care Center
12.2020 - 04.2025
Housekeeper/Maintenance
Franklin Properties
02.2013 - 06.2021
Transportation Bus Driver
LifeCare Center Of Hilliard
06.2009 - 01.2016
GED -
Cornerstone Christian Correspondence School
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