Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mia Rose Ludwig

New York,NY

Summary

Enthusiastic young woman seeking to expand good energy and professionalism into the world whether it's at a desk, with customers, organizing, re-stocking, waiting, bartending, whatever the future may hold. Experienced with critical social skills, task juggling, problem solving and the ability to pay close attention to detail.

Overview

6
6
years of professional experience

Work History

Hostess/Reservations Agent

Tavern On The Green
09.2023 - Current
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered customer questions about hours, seating, and menu information.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Completed daily side work and opening and closing duties without fail.
  • Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
  • Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.

Server/Bartender/Manager

Toast Uptown
04.2022 - 08.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Barista/Bartender

The Craftsman
07.2021 - 07.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Usher

Manhattan School Of Music
10.2018 - 05.2023
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
  • Directed ticket holders to seats and facility locations.
  • Worked with other staff members to facilitate smooth flow of operations.
  • Maintained clean and organized venue to create pleasant experience for guests.
  • Maintained updated knowledge of event information to provide guests with accurate details.
  • Monitored events to identify potential problems and minimize disruptions.

Education

Master of Music - Classical Voice, Mezzo-Soprano

Manhattan School of Music
New York, NY
05.2023

Bachelors of Music - Classical Voice, Mezzo-Soprano

Manhattan School of Music
New York, NY
05.2021

High School Diploma -

Gadsden High School
Anthony, NM
05.2017

Skills

  • Warm and welcoming
  • Fast learner
  • Dependable
  • Detail oriented
  • Guest Relations Management
  • Creative Mixology
  • Team Leadership
  • Adaptable and Flexible
  • Cool Under Pressure

Languages

Spanish

Timeline

Hostess/Reservations Agent

Tavern On The Green
09.2023 - Current

Server/Bartender/Manager

Toast Uptown
04.2022 - 08.2023

Barista/Bartender

The Craftsman
07.2021 - 07.2022

Usher

Manhattan School Of Music
10.2018 - 05.2023

Master of Music - Classical Voice, Mezzo-Soprano

Manhattan School of Music

Bachelors of Music - Classical Voice, Mezzo-Soprano

Manhattan School of Music

High School Diploma -

Gadsden High School
Mia Rose Ludwig