Mia Rose Mutino
Milford,United States
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
2
2
years of professional experience
Work History
Medical Assistant Intern
Dingmans Medical Center
Dingmans Ferry, PA
05.2024 - Current
- Built strong relationships with patients through effective communication skills that foster trust in the clinics commitment to quality care.
- Multitasked administrative duties such as sending and directing incoming faxes, calling patients with results and scheduling, facing records and obtaining.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Triaged patients while simultaneously measuring and recording accurate vitals signs and medical history into the offices EMR system.
- Prepared lab specimens for diagnostic evaluation by physician.
- Collecting proper specimens as needed based presented symptoms and orders such as blood, urine, throat and nose swabs.
- Conducted patient follow-up calls to monitor treatment progress and answers questions and concerns.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Patient Coordinator
Access Physical Therapy
Dingmans Ferry, PA
10.2022 - 05.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled authorizations and conversed with insurance company’s on patients coverage for visits and care.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Associate of Applied Science - Certified Medical Assistant Specialized Deploma
North Hampton Community College
Bethlehem, PA05.2024
High School Diploma -
Delaware Valley High School
Milford, PA06.2020
Skills
- Building customer trust and loyalty
- Positive attitude and energetic
- Patient support
- Caring and empathetic
- Medical History Documentation
- Punctual and Hardworking
- Communication
- Works well with others and acts as a team player
Timeline
Medical Assistant Intern
Dingmans Medical Center
05.2024 - Current
Patient Coordinator
Access Physical Therapy
10.2022 - 05.2024
Associate of Applied Science - Certified Medical Assistant Specialized Deploma
North Hampton Community College
High School Diploma -
Delaware Valley High School