Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Hardy

Central Islip,NY

Summary

Reliable and hardworking customer service professional with demonstrated multitasking skills in fast-paced settings. Knowledgeable about processing paperwork and payments to complete orders while coordinating shipments and coordinating timely deliveries. Well-organized, proactive and detail-oriented. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

17
17
years of professional experience

Work History

Medical Assistant

Island Primary
Babylon, NY
11.2019 - 11.2023
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Organized charts, documents and supplies to maintain team productivity.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Documented notes during patient visits.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Educated patients about medications, procedures and physician's instructions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Incorporated outside records into charts and EHR.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.

Manager

5 Star Auto Detailing
Huntington, NY
11.2006 - 08.2018
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Entered time and attendance logs in preparation for payroll.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Maintained adequate staffing to meet objectives within budget.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Created training modules and documentation to train staff.
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.

Resident Services Assistant

Bristol Assisted Living
East Northport, NY
09.2015 - 03.2016
  • Communicated with families or advocates to discuss resident needs and progress.
  • Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.
  • Initiated resident transfers to other programs to better meet needs.
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
  • Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
  • Conducted regular rounds to keep residents and areas safe and secure.
  • Developed and deepened relationships with residents and fellow staff.
  • Communicated with staff to resolve problems with individual students.
  • Interfaced with residents to address and resolve complaints or grievances.
  • Answered telephones and routed calls or delivered messages.
  • Developed and coordinated educational programs for residents.
  • Observed students to detect and report unusual behavior.
  • Led weekly meetings to address resident concerns and educate on changes to policies and procedures.
  • Conferred with medical personnel to understand backgrounds and needs of residents.
  • Compiled residents' daily activities and quantities of supplies used to prepare reports
  • Administered, coordinated or recommended disciplinary and corrective actions.

Geriatric Care Assistant

Atria Assisted Living
East Northport, NY
05.2012 - 10.2014
  • Served meals and assisted immobile or disabled individuals with eating.
  • Assisted patients with personal care by bathing, dressing and grooming.
  • Made beds, organized rooms and lightly cleaned to maintain sanitary living environments.
  • Monitored individuals to identify and address specific care needs.
  • Guided individuals to bathrooms and cared for incontinence needs.

Education

Medical Assisting

Branford Hall Career Institute
Amityville, NY

Skills

  • Professional Bedside Manner
  • Documentation Procedures Expert
  • Catheter Change and Preparation
  • HIPAA Compliance
  • Medical Billing
  • Understanding Customer Needs
  • Responding to Difficult Customers
  • Verbal and Written Communication
  • Multitasking and Prioritization
  • Customer Account Management
  • Data Entry
  • Creative Problem Solving
  • Order and Refund Processing
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Transaction Processing
  • Call Documentation
  • Upbeat and Positive Personality
  • Building Customer Trust and Loyalty
  • Issue and Complaint Resolution
  • Courteous with Strong Service Mindset
  • Customer Service
  • Customer Data Confidentiality
  • De-escalation Techniques
  • Training and Development
  • Payment Processing
  • Proactive Self-Starter
  • Cultural Awareness and Sensitivity
  • Patient and Empathetic
  • LiveChat Messaging
  • Excellent Attention to Detail
  • Relationship Building
  • Inbound and Outbound Calling
  • Establishing and Maintaining Customer Relationships

Timeline

Medical Assistant

Island Primary
11.2019 - 11.2023

Resident Services Assistant

Bristol Assisted Living
09.2015 - 03.2016

Geriatric Care Assistant

Atria Assisted Living
05.2012 - 10.2014

Manager

5 Star Auto Detailing
11.2006 - 08.2018

Medical Assisting

Branford Hall Career Institute

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Nicole Hardy