Earl Jonas
9 Magnolia Street, Central Islip,NY
Summary
Technical professional with background in system maintenance and repair, ready to contribute to dynamic team. Proven ability to adapt to changing needs and deliver reliable results. Highly skilled in technical diagnostics and collaborative problem-solving.
Overview
37
37
years of professional experience
Work History
OSP Technician
Cablevision/Altice USA
04.2009 - Current
- Executed installation and maintenance of cable systems for residential and commercial clients.
- Diagnosed technical issues and performed troubleshooting to ensure optimal service delivery.
- Collaborated with cross-functional teams to enhance customer satisfaction through effective communication.
- Trained junior technicians on installation procedures and safety protocols to improve team efficiency.
Cable Technician
Cablevision
07.1996 - 04.2009
- Installed, tested, and maintained cable systems for residential and commercial clients.
- Diagnosed and resolved technical issues with cable services to ensure optimal performance.
- Collaborated with team members to develop streamlined installation processes and improve efficiency.
- Implemented quality control measures that enhanced system reliability and customer satisfaction ratings.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Led troubleshooting efforts for complex network issues, coordinating with cross-functional teams for resolution.
Telephone Technician
Guyana Telephone Company
05.1989 - 01.1996
- Installed telephone systems for residential and commercial clients, ensuring optimal performance and reliability.
- Developed maintenance schedules for existing systems, enhancing longevity and reducing service calls.
- Resolved customer inquiries regarding telephone services, providing exceptional support and solutions.
- Conducted thorough inspections of wiring and equipment to maintain safety standards and compliance.
Education
GED -
BronxWorks
The Bronx, NY05-1996
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Troubleshooting
- Power Tools and Equipment
- Installation and repair
- Written/Verbal communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Decreased overtime hours of groups by offering innovative ideas to run and prioritize workloads.
Timeline
OSP Technician
Cablevision/Altice USA
04.2009 - Current
Cable Technician
Cablevision
07.1996 - 04.2009
Telephone Technician
Guyana Telephone Company
05.1989 - 01.1996
GED -
BronxWorks