Dynamic Referral Coordinator/Certified Medical Assistant with experience in scheduling and coordinating referrals. Proven track record of efficiently and accurately completing paperwork. Offers strong time management, organizational and multitasking abilities. Proven problem solver, excellent communicator and strong organizational skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Referral Coordinator
Piedmont Physicians/ Green Island Primary Care
12.2022 - Current
Process over 20 referral requests per day from patients, doctors and other health care professionals.
Responded to patient inquiries to offer timely updates regarding referral status.
Called insurance companies to get precertification and other benefits information on behalf of patients.
Monitored referrals to foster timely completion and followed up with physicians to facilitate.
Scheduled appointments with specialists on behalf of clients.
Facilitated referrals to other healthcare providers and resources to bridge service gaps.
Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Certified Medical Assistant
Piedmont Physicians Group/Surgical Specialists On
08.2015 - 12.2022
Sanitized, restocked, and organized exam rooms and medical equipment.
Documented vital signs and health history for patients in clinic and hospital environments.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Collected and documented patient medical information such as blood pressure and weight.
Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
Performed medical records management, including filing, organizing and scanning documents.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Received hospital consults.
Assisted with Administration duties.
Scheduled appointments
Performed wound care (wet to dry dressings, wound vac care, suture removal)
Certified Medical Assistant
Surgical Associates
07.2014 - 07.2015
Sanitized, restocked, and organized exam rooms and medical equipment.
Documented vital signs and health history for patients in clinic and hospital environments.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Taught patients about medications, procedures, and care plan instructions.
Directed patients to examining rooms and coordinated transportation assistance as necessary.
Obtained client medical history, medication information, symptoms, and allergies.
Performed medical records management, including filing, organizing and scanning documents.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Scheduled Vascular procedures with office and hospital.
Assisted with in-office sterile procedures (EVLT, Fistulogram, Arthrectomy and Perm Cath placement and exchange.
Scheduled incoming referrals
Scheduled appointments
Assisted with administrative duties
Performed wound care (wet to dry dressings, wound vac care, suture removal)
Certified Medical Assistant
Carolina Urgent And Family Care
01.2012 - 06.2014
Sanitized, restocked, and organized exam rooms and medical equipment.
Documented vital signs and health history for patients in clinic and hospital environments.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Called and faxed pharmacies to submit prescriptions and refills.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Taught patients about medications, procedures, and care plan instructions.
Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
Directed patients to examining rooms and coordinated transportation assistance as necessary.
Prepared and administered medications to alleviate patient symptoms.
Obtained client medical history, medication information, symptoms, and allergies.
Performed medical records management, including filing, organizing and scanning documents.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Completed clinical procedures and gathered patient data for interpretation by physician.
Administered intramuscular injection under physicians supervision
Administered intravenous therapy under physicians supervision
Performed wound care (wet to dry dressings, wound vac care, suture removal)
Education
No Degree - Certificate of Completion/Medical Coding
Chattahoochee Valley Community College
Phenix City, AL
08.2023
No Degree - Certified Medical Assistant
Fayetteville Technical Community College
Fayetteville, NC
05.2009
High School Diploma -
Pinecrest High School
Southern Pines, NC
06.1998
Skills
Client Satisfaction
Generate Reports
Reviewing Patient Information
Patient Referral
HIPAA Regulations
Pre-Authorizations
Referral Tracking
Referral Verification
Appointment Scheduling
Quality Patient Care
Diagnostic Appointments
Patient Scheduling
Specialist Referrals
Referral Wait List Management
Reminder Calls
Certification
AAPC- Certified Professional Coder Certificate - Pending
Timeline
Referral Coordinator
Piedmont Physicians/ Green Island Primary Care
12.2022 - Current
Certified Medical Assistant
Piedmont Physicians Group/Surgical Specialists On
08.2015 - 12.2022
Certified Medical Assistant
Surgical Associates
07.2014 - 07.2015
Certified Medical Assistant
Carolina Urgent And Family Care
01.2012 - 06.2014
No Degree - Certificate of Completion/Medical Coding
Chattahoochee Valley Community College
No Degree - Certified Medical Assistant
Fayetteville Technical Community College
High School Diploma -
Pinecrest High School
AAPC- Certified Professional Coder Certificate - Pending
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