Mi’Asia Holman

• Locating patients, obtaining accurate vital signs by visual and auditory measures, triaging patients, assessing patients’ medical condition, and preparing patients for physicals and medical treatment by Physicians and Nurses;
• Understanding and using the electronic medical record system;
• Ordering lab, x-ray, and medical supplies as directed;
• Notifying the Nurse and/or Physician when the patient is ready for exam while communicating symptoms and relaying questions about lab or x-ray needs;
• Assisting Nurses and Physicians with various forms of patient treatment and care;
• Handling Physician and Nurse requests with respect and in a timely manner;
• Performing lab duties as assigned;
• Performing phlebotomy procedures;
• Sterilizing and setting up instruments;
• Receiving and storing supplies; restocking treatment rooms as needed
• Adhering to established policies and procedures;
• Maintaining cleanliness of the treatment area and completing biological cleanup in accordance with OSHA guidelines and other maintenance assignments as directed;
• Washing, drying, folding, and restocking laundry; maintaining the cleanliness of the washing machine and dryer lint trap;
• Operating, using, and maintaining medical and office equipment as trained

• Processed patient admissions, registrations, transfers, and discharges

according to established procedures.

• Pre-Registration and Scheduling processes in various specialty clinics.

• Ensures accurate patient demographics and insurance data is correctly

entered into Epic.

• Assuring accurate RTE information is applied to accounts.

• Answer patient questions and concerns, and communicate with other medical staff
• Prepare paperwork and documentation for patient discharge, and generate patient letters
• Process copayments, attach medical orders to patient charts, and perform other administrative and clerical duties

• Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process
• In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process
• The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature
• Performs finger stick to obtain sample to obtain donor's hematocrit and total protein levels
• Upon completion of the appropriate training, may educate new donors on the use of therapeutic products made from donated plasma
• This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor
• Ensures that all donor questions are answered timely, accurately and professionally
• May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center
• May answer the telephone and answer callers question or transfer call to appropriate staff member
• Maintains alertness and awareness to any reaction by a donor may have during or after the pheresis process and notifies appropriate staff
• Alerts Group Leader or Supervisor of donor flow issues
• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs
• Understands the policies and procedures associated with hyper immune programs at the center if applicable
• Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed
• Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures
• Promotes safety in all actions
• Maintains confidentiality of all personnel, donor and center information
• May be cross-trained in other areas to meet the needs of the business
• Perform other job-related duties as assigned

• Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system
• Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing
• Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes)
• Resolves all data entry related exceptions
• Run automated machinery, sort medications, transition inventory through different workflow stages with a focus on quality control
• Count and fill prescriptions, affix labels, pack and ship
• Clean and help maintain machinery and maintain an orderly work area
• Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements
• Provides assistance to Pharmacists, both those in the facility and those at other locations
• Identifies and communicates issues to senior level staff as appropriate

• Focusing on the customer by giving a warm and friendly greeting, maintaining eye contact and offering help locating additional items, when needed
• Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures
• Maintaining the sales floor by restocking shelves, checking in vendors, updating pricing information and completing inventory management tasks as directed by store manager
• Supporting opening and closing store activities, when needed
• Providing customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational while remaining current with all updated services and tools
• Assisting pharmacy personnel when needed, including working regular shifts in the pharmacy as part of opportunities for growth and career development
• Embracing and advocating for new CVS services and loyalty programs that support our purpose of helping people on their path to better health

• Worked as a Cashier/Customer Service representative at Walmart
• Provide friendly and efficient customer service to ensure a positive shopping experience for customers at the checkout counter
• Ensuring accurate cash handling and maintaining a balanced cash register at all times
• Assist customers with returns and exchanges, ensuring a smooth and hassle-free process
• Maintain a clean and organized checkout area, including wiping down the conveyor belt and cleaning the payment terminal after each customer transaction
• Monitor and manage self-checkout area to ensure customers are using the machines correctly and to provide assistance when needed

• Worked as a Crew Member at McDonalds
• Assisted with food preparation and cooking
• Maintained cleanliness and hygiene and organization of the restaurant
• Provided excellent customer service, quick and accurate service
• Operated cash register and handled transactions
• Collaborated with team members to ensure smooth operations
• Followed company policies and procedures
• Contributed to a positive and welcoming atmosphere for customers