Sheila Cruz
Santa Clarita,CA
Summary
I achieved high standards of patient care in fast-paced environments through effective teamwork. Improved my phlebotomy skills by applying my knowledge on order of draw and tube selection. Enhanced overall patient experiences by delivering high-quality care ranging from newborns to geriatric patients.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Phlebotomist
Olive View Medical Center
Sylmar, CA
06.2022 - 07.2025
- Practice proper health care guidelines to ensure safety and a sanitary workspace at all times.
- Accurately verified patient information by checking two or more types of patients’ identification.
- Receive requisition from physicians and collected specimens using the appropriate method.
- Decipher the best method for drawing blood depending on the specific patient.
- Able to work in a team but also have the ability to take their own initiative when needed.
- Accurately identified priorities such as stat, timed, and routine.
- Answered patients’ questions and provided useful information.
- Labeling of specimens using my employee number, date and time on all specimens that are collected by me.
- Demonstrates proper phlebotomy technique and use of equipment in collecting specimens from newborn to geriatric patients.
- Performed the duties of a laboratory assistant as needed.
- Demonstrated knowledge of medical terminology, infection control procedures, quality assurance support and data entry and retrieval.
- Possess excellent patient - relation skills- known for having a gentle touch and ability to alleviate patient anxieties.
- Followed infection control and safety procedures in carrying out daily phlebotomy procedures.
- Knowledgeable in medical terminology that's relevant to laboratory operations: applicable laws and regulations pertaining to clinical laboratory operations and patient confidentiality.
- Ensure patient confidentiality.
Technician
Direct Care
West Hollywood, CA
01.2022 - 05.2022
- Performed different types of tests including PRP, Antigen, and antibody.
- Knowledgeable on Abbot machine, Accula machine, and antigen kits.
- Collected blood or covid-19 swabs from patients in their home or office.
- Went to various locations throughout Los Angeles County for events and appointments.
- Responsible for having a tote bag filled with supplies at all times.
- Keep client confidentiality.
- Adaptability to a fast paced, changing work environment.
- Receive assignments, assembled supplies and equipment required to perform specimen tests.
- Keep all sharps, needles, and equipment out of reach from patients and properly dispose of needles and medical waste.
- Always maintained patient confidentiality.
Phlebotomist
Foundation Laboratory
Panorama City, CA
08.2021 - 01.2022
- Performed venipuncture procedure.
- Verified insurance on different platforms.
- Package and ship samples to the clinical lab.
- Responsible for checking what urine test was ordered and transferred in the appropriate tube via pipette.
- Responsible for preserving the integrity of specimens and for proper transporting, processing and preparation of all samples.
- Obtained identification and accurately entered billing information and collected payments when required.
- Processed specimens including labeling, centrifuging, aliquoting, freezing and preparing for transport as required by test order.
- Followed infection control protocols.
- Date entry.
- Finger stick collection under the age of 2.
- Ensure optimal quality and quantity of samples for the test and tube required.
Sales Associate
Macy's
Sherman Oaks, CA
03.2016 - 04.2021
- Assisted all customers depending on their needs.
- Filled in stock and organized inventory with accuracy and efficiency.
- Greeted customers in a timely, professional and engaging manner.
- Having product knowledge on multiple fragrances and cosmetic brands.
- Responded to guest inquiries and requests, and resolved service issues in a timely, friendly, and efficient manner.
- Met sales goals quarterly and opened credit cards for customers.
- Initiated service consultations by asking open-ended questions to learn the customer’s preferences and needs.
- Ability to work as a team player in order to meet sales goals.
- Exceptional customer service.
- Restocked shelves, with latest merchandise and changed signage to promote specials.
- Monitored sales floor to identify customers in need of assistance and checked merchandise in need of replenishment.
- Kept a “MyClient” profile of my clients that I kept in touch with, in order to keep that customer connection informing them of our upcoming promotions.
- Actively kept a courteous and empathetic attitude to customers.
- Adhere to all relevant health and safety standards while working.
- Educate patients on immediate aftercare.
Education
Certificate - Phlebotomy
ProMED Career Institute
Los AngelesHigh School Diploma -
Hart High School
Newhall06.2015
Skills
Deliver exceptional and professional customer service to enhance client satisfaction
Adhere to established procedures and guidelines to ensure compliance and operational efficiency
Executed venipuncture procedures with precision and care
Cultivated strong relationships with patients to enhance overall care experience
BLS certification
Fire Card
Bilingual-Spanish speaking
Certification
Certified Phlebotomy Technician 1
Timeline
Phlebotomist
Olive View Medical Center
06.2022 - 07.2025
Technician
Direct Care
01.2022 - 05.2022
Phlebotomist
Foundation Laboratory
08.2021 - 01.2022
Sales Associate
Macy's
03.2016 - 04.2021
Certificate - Phlebotomy
ProMED Career Institute
High School Diploma -
Hart High School