Miasia Mayer
Summary
Experienced professional with a strong foundation in reliability, communication, client service, and teamwork. Seeking to join a team that works towards clear service objectives in both civilian and military careers. Well-equipped to contribute to the success of any organization. Eager to expand knowledge and enhance effectiveness. Seeking a company that values professional development and provides opportunities for growth.
Overview
9
9
years of professional experience
Work History
Customer Care Specialist
Duke Energy
02.2024 - Current
- Proficiently provide a helpful and caring customer service experience over high volume inbound client phone calls of varying residential complex topics by responding to account inquires, billing arrangements, and educating them on our products and services in a remote call center environment
- Proactively identify, analyze, and resolve client issues using active listening and critical thinking
- Apply SAP software to ensure quality assurance during customer assistance with work orders, account issues, emergency response and outage management.
Tricare Beneficiary Services Representative
Veteran Government Services
09.2022 - 01.2024
- Exhibit strong verbal and written communication skills, building client rapport with customers and addressing inquiries regarding health insurance benefits, eligibility, reviewing claims, collecting payments, and maintaining patient databases
- Develop and maintain positive customer relations, both independently and as part of a team, to ensure beneficiary requests and questions are handled appropriately and promptly
Guest Service Associate
EWC
05.2021 - 09.2021
- Managed calls and reservations at the guest service desk while displaying exceptional multitasking skills
- Emphasized the importance of networking with new and existing members for products and services to meet weekly sales targets
- Understanding the significance of maintaining high-quality standards during customer interactions, including effective listening, verbal, and written communication skills to educate customers with integrity
Supply and Logistics Technician
Chenega Corporation
03.2019 - 04.2020
- Utilized SAP for efficient property management, inventory sustenance, and equipment issuance for multiple units during deployment.
- Ordered large quantities of supplies and components to maintain operational readiness, requiring proper scheduling and completion of critical documentation
- Conducted monthly inspections of 10% of the inventory for supply operations, while managing soldiers and maintaining accountability for equipment worth over $11M, necessitating the protection of confidential information with integrity
Supply Specialist
United States Army
02.2016 - 03.2019
- Using critical thinking and proper documentation, I achieved full responsibility for property purchase orders, inspections, issuing equipment, and coordinating delivery travel arrangements for domestic and international equipment transfers
- Managed unit support operations through effective supervision of supply tasks and unit support operations.
Education
Bachelor of Science - Business Administration: Project Management
Colorado Technical University
Skills
- SAP Software
- POS systems
- Microsoft office
- Customer support
- Document management
- Conflict management
- Remote-based training
- Basic typing/data entry
- Excellent listening, oral, and written communication skills
- Problem-solving skills
- Workforce management
- Call center experience
- Management and Leadership
- Finance and billing services
- Inventory management
- Customer service
- Supply chain management
- Detail-oriented
- Professional phone etiquette
- Marketing and sales
- Scheduling
- Inbound and outbound calls
- Quality assurance standards
- Ability to work autonomously
Security Clearance
Secret Security Clearance
Timeline
Customer Care Specialist
Duke Energy
02.2024 - Current
Tricare Beneficiary Services Representative
Veteran Government Services
09.2022 - 01.2024
Guest Service Associate
EWC
05.2021 - 09.2021
Supply and Logistics Technician
Chenega Corporation
03.2019 - 04.2020
Supply Specialist
United States Army
02.2016 - 03.2019
Bachelor of Science - Business Administration: Project Management
Colorado Technical University