Mia Wilson
Alexandria,LA
Summary
Compassionate Registered Nurse with a proven track record at St Francis Cabrini Hospital, skilled in patient assessments and crisis intervention. Adept at enhancing patient satisfaction through holistic care and effective communication. Recognized for mentoring new staff and fostering a collaborative environment, ensuring high-quality outcomes in challenging situations.
Professional business professional with strong foundation in strategic planning, project management, and financial analysis. Proven ability to drive team collaboration and deliver results in dynamic environments. Skilled in data-driven decision making, stakeholder communication, and process optimization. Reliable, adaptive, and focused on achieving organizational goals.
Overview
4
4
years of professional experience
Work History
Registered Nurse
St Francis Cabrini Hospital
01.2023 - Current
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
Camp Nurse
Fellowship of Christian Athletes Leadership
05.2023 - 01.2024
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
Nurse Extern
St Francis Cabrini Hospital
05.2022 - 01.2023
- Assisted with activities of daily living by helping patients with bathing, changing clothes, eating, and daily hygiene tasks.
- Assisted with patient ambulation and use of mobility assistance aids to reduce risks.
- Observed and reported any changes in patient condition to proactively address potential risks.
- Demonstrated adaptability by working seamlessly across various clinical units based on staffing needs or volume fluctuations within the hospital setting.
- Provided compassionate care to patients during difficult times, promoting emotional well-being and recovery.
- Effectively managed time and resources to provide optimal patient care during high-volume shifts, ensuring timely provision of necessary interventions.
- Enhanced communication between interdisciplinary teams for better patient outcomes.
Catering Server
Southern Creations Catering
06.2021 - 10.2022
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Enhanced guest experience by providing exceptional service during catered events.
- Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Contributed to team success by cross-training in various roles such as bartender, server assistant, or line cook when necessary.
- Supported the creation of memorable experiences for guests by delivering exceptional tableside service at weddings, corporate events, and private parties.
- Streamlined event operations by coordinating closely with catering manager on guest headcounts, serving schedules, and equipment needs.
Customer Service Representative
Planet Fitness
05.2022 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Baccalaureate - Nursing
Louisiana State University of Alexandria
Alexandria, LA12.2024
Baccalaureate - Business Administration
Louisiana State University of Alexandria
Alexandria, LA12.2024
Skills
- Patient assessments
- Direct patient care
- Medication and IV administration
- Compassion and empathy
- Customer service
- Analytical thinking
- Documentation and reporting
- Decision-making
- Negotiation
- Cross-functional collaboration
Accomplishments
- Implementation - Assisted in implementation of new charting system that resulted in improved patient care.
Timeline
Camp Nurse
Fellowship of Christian Athletes Leadership
05.2023 - 01.2024
Registered Nurse
St Francis Cabrini Hospital
01.2023 - Current
Nurse Extern
St Francis Cabrini Hospital
05.2022 - 01.2023
Customer Service Representative
Planet Fitness
05.2022 - 08.2022
Catering Server
Southern Creations Catering
06.2021 - 10.2022
Baccalaureate - Nursing
Louisiana State University of Alexandria
Baccalaureate - Business Administration
Louisiana State University of Alexandria
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