Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Miaya Sykes

San Diego,CA

Summary

Enthusiastic and ambitious professional with extensive leadership and customer service experience. Proven ability to manage teams, resolve conflicts, and deliver exceptional results in fast-paced environments. A dedicated team player with excellent organizational skills, a passion for learning, and strong multitasking abilities.

Overview

3
3
years of professional experience

Work History

Manager

Tender Greens
La Jolla, CA
01.2024 - 12.2024
  • Promoted to shift manager within two months of employment.
  • Managed the team, assigned tasks, and ensured smooth operations during shifts.
  • Trained new hires, resolved conflicts between employees and customers, and addressed complaints.
  • Prepared detailed incident reports following any incidents that occurred during shifts.
  • Managed labor costs, motivated staff, and provided exceptional leadership.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.

Reason for leaving : Moving to Long Beach.

Team Member

Tocaya Organica
La Jolla, CA
09.2023 - 11.2023
  • Delivered excellent customer service and built in-depth menu knowledge.
  • Prepared standard margaritas with accuracy and consistency.
  • Organized and checked orders for accuracy; managed take-out and in-house orders.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.

Reason for leaving: Restaurant closure.

Server

BJ's Restaurant & Brewhouse
La Jolla, CA
01.2022 - 07.2022
  • Assisted in setting up tables for guests.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Stayed informed about daily specials, new menu items, promotions.
  • Organized food orders and ensured the accuracy of items served to customers.
  • Greeted and welcomed customers as they arrived at the restaurant.
  • Delivered food to guests in a timely manner, while following safety protocols.
  • Checked all dishes before delivering them to ensure that quality standards were met.
  • Ensured that all orders were correct before leaving the kitchen area.
  • Maintained supplies such as napkins, silverware, glassware, and plates throughout the shift.
  • Managed take-out orders, processed payments, and delivered exceptional customer service.
    Reason for leaving: Relocated to Los Angeles for school.

Education

Some College (No Degree) - Education

Utah Valley University
Orem, UT

Some College (No Degree) - Education - Art History

California State University Northridge
Northridge, CA

Skills

  • Exceptional customer service and conflict resolution
  • Leadership and team management
  • Staff training and development
  • Time management and multitasking
  • Inventory management and sales reporting
  • Effective communicator and motivator
  • Mental health first-aid trainer
  • Price and menu memorization
  • Positive and professional
  • POS operation
  • Cash handling
  • Liquor, wine, and food service
  • Strong work ethic and eager to learn

References

References available upon request.

Timeline

Manager

Tender Greens
01.2024 - 12.2024

Team Member

Tocaya Organica
09.2023 - 11.2023

Server

BJ's Restaurant & Brewhouse
01.2022 - 07.2022

Some College (No Degree) - Education

Utah Valley University

Some College (No Degree) - Education - Art History

California State University Northridge
Miaya Sykes