Mica Delgado

Work History

Tulalip Resort Casino

09.2023 - Current

Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
Managed chips and money transactions with attention to detail to prevent fraud.
Adhered to all gaming regulations and procedures to maintain legal and ethical operation.

QCC Casino/ Tulalip Casino

01.2015 - 09.2023

Established rapport with high-profile guests by delivering exceptional service tailored to personal preferences.
Managed personnel schedules and coordinated break rotations to ensure optimal staffing levels during peak hours.
Rating players with their play
Maintained open communication channels between floor supervisors, dealers, and upper management to address concerns promptly and efficiently.
Enhanced casino operations by implementing efficient pit management strategies and promoting a positive gaming environment.

Tulalip Resort Casino

04.2012 - 01.2015

Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
Provided excellent customer service when interacting with clients, fostering positive relationships.
Handled high-pressure situations calmly and effectively, showcasing resilience even during challenging times.
Provided excellent customer service while meeting challenging time goals.
Greeted customers and provided outstanding customer service.

Tulalip Resort Casino

10.2010 - 04.2012

Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
Provided exceptional customer service, addressing concerns promptly and professionally.
Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
Managed high volumes of currency, balancing accounts accurately at the end of each shift.
Quickly and accurately counted drawers at start and end of each shift.
Counted and recorded assigned funds and made exchanges of funds throughout shift.
Secured casino funds not in use after balancing cash drawer.

Tulalip Resort Casino

07.2008 - 10.2010

Worked closely with management to identify areas for improvement within the Keno department, leading to increased operational efficiency.
Handled high volumes of cash accurately, contributing to the overall security of casino assets.
Trained new employees on Keno procedures, ensuring they quickly became productive members of the team.
Managed multiple tasks simultaneously during peak hours, maintaining a high level of accuracy and attention to detail.
Conducted regular audits of Keno games, ensuring compliance with casino policies and procedures.

Tulalip Resort Casino

09.2007 - 07.2008

Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Answered customer questions about hours, seating, and menu information.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.