Mica Taylor
Texas Roadhouse Restaurant
Woodbridge,VA
1
Certification
9
years of professional experience
Former U.S. Army and experienced Federal Contractor with a background in healthcare administration, patient support services, and government operations. Skilled in medical documentation, records management, administrative support, and maintaining accuracy and confidentiality in fast-paced healthcare environments. Dedicated professional with strong attention to detail, military discipline, and experience supporting service members, veterans, and government healthcare teams.
Work History
Patient Administration Specialist/Medical Clerk
3 Years 3 Months- Managed patient administration processes including admissions, transfers, and discharges in a high-volume clinical environment.
- Maintained accurate electronic health records using MHS GENESIS, ensuring compliance with HIPAA and military healthcare regulations to support quality patient care.
- Verified patient eligibility and insurance information; updated and maintained patient charts with precision and confidentiality.
- Scanned, uploaded, and organized medical documentation into electronic systems to ensure complete and accessible patient records.
- Coordinated newborn registration processes, preparing and submitting birth certificate documentation through EDRS to ensure timely and accurate registrations.
- Managed decedent affairs by preparing death certificates and coordinating with physicians, funeral homes, and families, ensuring respectful and efficient service during sensitive times.
- Provided notary services for official documents, including birth-related documentation.
- Communicated effectively with patients, medical staff, and leadership to ensure smooth administrative operations and high-quality patient care.
- Ensured compliance with military and federal policies, maintaining strict attention to detail in all administrative duties.
Chiropractic Assistant
3 Months- Provided hands-on assistance to patients during their treatments,
including guiding them through specific chiropractic exercises and
stretches. - Managed front desk operations including patient check-in, scheduling, and appointment coordination.
- Managed patient satisfaction by actively listening to their concerns, following up with them about their experiences, and resolving any issues.
- Worked with insurance companies to verify coverage, obtain
authorizations, and submit claims in a timely manner. - Managed patient satisfaction by addressing concerns, following up on experiences, and resolving issues to foster a positive clinic environment.
Server
2 Years 7 Months- Delivered exceptional customer service in fast-paced dining environment, enhancing guest satisfaction.
- Collaborated with kitchen staff to efficiently resolve order discrepancies, improving service accuracy.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and fostering positive relationships.
Process Assistant
2 Years 6 Months- Coordinated workflow, tracked productivity, and implemented process improvements to support daily fulfillment center operations alongside Area Managers.
- Assisted with problem-solving operational issues, identifying barriers, and implementing solutions to improve workflow efficiency.
- Resolved operational issues by identifying barriers and implementing effective solutions to enhance workflow efficiency.
- Used warehouse management systems and technology tools to track productivity, inventory accuracy, and order processing.
- Conducted quality checks to ensure compliance with Amazon standards and customer satisfaction requirements.
- Coordinated with multiple departments to support smooth operations and meet daily performance goals.
- Documented processes, communicated updates to leadership, and supported operations during high-volume periods.
- Demonstrated leadership, organization, adaptability, and attention to detail in a fast-paced distribution environment.
- Assisted in training new team members on fulfillment center protocols.
Guest Services Agent
4 Years 7 Months- Delivered exceptional guest experiences by promptly addressing inquiries and resolving concerns.
- Managed reservation systems, ensuring accurate bookings and enabling seamless check-in/check-out.
- Collaborated with team members to improve service delivery and streamline front desk operations.
- Trained and mentored new staff on customer service best practices and operational procedures.
- Promoted lodge amenities and special offers, driving upselling opportunities and increasing revenue.
- Ensured adherence to safety and security protocols to protect guests and staff, participating in regular training sessions.
Education
Bachelor of Science - Tourism Management
Skills
Patient administration & Medical Records
MHS GENESIS & Electronic Health Records (EHR)
Clinical Data Management
Insurance verification & Patient Intake
Newborn Registration & EDRS
Decedent Affairs Coordination
HIPAA Compliance & Confidentiality
Customer Services & Patient Relations
Microsoft Office (Word
PowerPoint
Excel)
Accomplishments
Recognized with Army Achievement Medal award (AAM) for
supporting the Andrew Rader U.S Army Health Clinic MHS-Genesis
Transition as part of the Patient Administration Department for
auditing, scanning and input of 10,000 PRT (Paper Record Tracking).
Made the ARUSAHC the first in the region to complete this task.
Certification
- CNP - Certified Notary Public (Virginia)
Timeline
Chiropractic Assistant
Thrive Integrative Health
03.2025 - 06.2025Read More
Server
Texas Roadhouse Restaurant
01.2024 - CurrentRead More
Patient Administration Specialist/Medical Clerk
US Army/ Chenega Corporation (Contractor)
05.2023 - CurrentRead More
Process Assistant
Amazon Fulfillment Center
04.2020 - 10.2022Read More
Guest Services Agent
Great Wolf Lodge
10.2017 - 05.2022Read More
WesleyanUniversity-Phlippines
Bachelor of Science from Tourism Management
Read More