Summary
Overview
Work History
Education
Skills
Interests
Timeline
Community Service
Generic

Stephen Ryan Ellis

Hughesville,MD

Summary

Motivated Patient Account Representative offering 14 years of healthcare and customer service experience. Highly effective time management, conflict resolution, and communication skills.

Overview

24
24
years of professional experience

Work History

Patient Administration Specialist

Illinois Army National Guard
07.2012 - Current
  • Distributed vital documents to patients before clinical visits to ensure preparedness and facilitate smooth appointments
  • Maintained a medical record tracking system within the medical treatment facility
  • Inputted patient information from patient vital documents into military patient database
  • Initiated correspondence pertaining to medical records, medical board proceedings, line of duty investigations, and other records and reports pertaining to patient administration
  • Maintained medical record tracking system to enhance organization and accessibility of patient information within medical treatment facility

Medical Readiness NCO National Guard Bureau

Army National Gaurd
10.2021 - 09.2026

Advises Chief of Patient Administration on all Patient Administration related issues and provides technical guidance to 54 State, Territory, and District Army National Guard (ARNG) senior medical staffs. Medical Electronic Data for Care History and Readiness Tracking (MEDCHART) and Electronic Health Record (EHR) subject matter expert responsible for personnel access and module provisioning for all service component soldiers and support staff. Develops ARNG-specific policy and guidance related to Service Treatment Record (STR) and Protected Health Information (PHI) management, disability evaluation processing, and Patient Administration (PAD) related medical readiness issues. Functioned as a PAD subject matter expert for ARNG, actively advocating for Guard-specific issues.

Transformed tactical and garrison healthcare organizations by implementing proactive strategies, enhancing training and software participation.

Ensured records compliance with medical standards while organizing continuous education sessions on relevant policies and procedures.

Developed and revised standard operating procedures to establish clear claims submission guidelines and enhance medical readiness.

Developed high-performing teams and platforms dedicated to enhancing service, resolving, and overall patient and employee satisfaction.

Spearheaded, developed, and implemented the utilization of MHS GENESIS for the 54 States/Territories/District of the Army National Guard.

Health Technician; 65th Troop Command Brigade

Illinois Army National Guard
01.2020 - 09.2021
  • Manage medical readiness for up to 1400 Soldiers of the 65th Troop Command Brigade (TCB) utilizing MEDCHART
  • Using MEDPROS, DenClass, IGO, and Commander’s Readiness Portal to advise an Aviation Battalion, a Field Artillery Battalion and 7 Direct Reporting Units on matters of medical readiness
  • Created and translated reports for Brigade S-1 detailing Medical Readiness Class and Dental Readiness Class percentages, identifying Soldiers at risk of MRC 4 over 30, 60, and 90 day periods to inform readiness strategies.
  • Manage and ensure the flow of Line of Duty (LOD) Investigations from the Unit up to State. Ensure that subordinate units maintain access to the LOD module.
  • Work with Units and individual Soldier for Medical Evaluation Board/Physical Evaluation Board (MEB/PEB) to ensure correctness and completeness of packets as well as the Units' understanding the MEB/PEB process.
  • Ensure that Medical Discharge packets are complete and error free in order to submit to State Personnel Actions Branch
  • Schedule and assess Aviators for flight physicals and determine if and what waivers are warranted. Enter information into AERO flight medical management system.

Medical Care coordinator

Medical Branch Quality Innovation
10.2017 - 01.2020
  • Monday-Friday from 0800-1630. Participated in off-site events and weekend duties to ensure project continuity.
  • Managed up to 400 medical and behavioral health cases using eCase in MEDCHART
  • Coordinated with 33rd Brigade Medical Dental Readiness NCO to determine service members' medical readiness status per AR 40-501 Chapter 5. Reviewed Soldier files and consulted with state providers on treatment plans, ensuring timely clearance for further treatment.
  • Advised in the standard of medical fitness and determined the status of a Soldier’s readiness status with the OIC and NCOIC of assigned clinics during Periodic Health Assessment (PHA) events in accordance with 40-501 Chapter 5
  • Managed information using eCase and developed timelines to support the G1 Admin Flag process, aiding Personnel Actions Board in decisions regarding Soldiers' non-compliant status and ensuring adherence to local standards and policy.
  • Use and interpretation of Illinois Army National Guard and local policy in determining a service members medical fitness in addition to the 40-501 Standard of Medical Fitness, 40-66 Medical Record Administration and Healthcare Documentation, and 635-40 Disability Evaluation for Retention, Retirement, or Separation
  • Use of DENCLASS to enter Soldier dental treatment documentation in accordance with AR 40-501 Chapter 5-14 to assure Soldiers dental readiness was accurate
  • Using eCase, and eProfile, advised Soldiers on their medical readiness status, flags, and suspenses during PHA events in various locations by reviewing medical and dental documentation created at the PHA and/or provided by the individual Soldier
  • Medical memorandum writing for medical suspense and clearance in accordance with local policy and recommended amendments to memorandum formats and terminology

Patient Records Manager

FTNG-OS – JFHQ MILPO
07.2015 - 09.2017
  • Monday-Friday from 0800-1630. Traveled occasionally for work-related events on weekends.
  • Facilitated successful batch scanning of over 10,000 medical records, enhancing data accessibility.
  • Ensured that Soldier Treatment Records (STR) are cataloged into HRR
  • Organized and managed records for PHA events, ensuring timely attendance and compliance.
  • Assisted in statewide PDHRA compliance
  • Individually managed 200 cases for MEB/PEB upload to National Guard Bureau
  • Forwarded 85 board packets through MEBPrep
  • Coordinated directly with Physical Evaluation Board Liaison Officer (PEBLO)'s in order to get statuses on board cases
  • Worked in conjunction with HRC for acquisition of personnel medical records to satisfactorily complete a composite Service Treatment Record
  • Created standard operating procedures for MEB/PEB/RCMC operations, streamlining workflows and improving consistency.
  • (Medical Branch)

Behavioral Health Specialist

Lincoln Prairie Behavioral Health Center
05.2013 - 2015
  • Completed weekly night shifts to ensure continuous coverage for patient care.
  • Supported care and treatment of youth with behavioral issues and substance abuse, enhancing their recovery journey
  • Assisted with care and treatment of youth with behavioral issues and/or substance abuse problems
  • Delivered counseling and casework services, facilitating patient progress and engagement in treatment
  • Engaged in training on behavioral health topics, equipping clinic staff with knowledge on counseling skills, mental health confidentiality, and substance use recovery strategies

Infantryman

United States Army
08.2002 - 06.2006
  • Performed duties as rifleman in various combat scenarios
  • Subject matter expert on weapons systems to include; assembly disassembly, implementation, and statistics
  • Demonstrated advanced marksmanship skills in training and exercises
  • Trained team in operations including, implementation and marksmanship
  • Communicated pertinent information swiftly and effectively in combat or high-stress situations
  • Fought as a unit, including working in both large and small groups
  • Communicated quickly and effectively all pertinent information in a combat or high stress situation
  • Trained team in operational procedures and marksmanship techniques to enhance overall effectiveness
  • Mentored subordinates in personal and professional development to foster growth and resilience
  • Monitored and ensured adherence to field discipline protocols
  • Directed team operations, managing fire and movement in various situations
  • Prepared to assume the duties of the squad leader and platoon sergeant

Education

No Degree - General Studies

United States Military Academy
West Point, NY
01-2007

Bachelors of Arts - Psychology, Minor in Political Science and Military Science

Southern Illinois University
Carbondale, IL
01-2012

No Degree - Undeclared Graduate School

Southern Illinois University
Carbondale, IL
01-2012

No Degree - Non-Degree Seeking Graduate School

University of Illinois at Springfield
Springfield, IL
01-2012

Skills

  • Healthcare Administration
  • Administrative support
  • Medical Records Oversight
  • Patient Liaison Services
  • MS Word
  • Medical records management
  • MS Outlook
  • MS PowerPoint
  • Adobe Pro
  • Office Skills
  • Active secret clearance

Interests

Southern Illinois University at Carbondale Men’s Rugby Coach, Head Coach for 5 seasons, Springfield Celts Rugby Coach, Head Coach for 4 seasons

Timeline

Medical Readiness NCO National Guard Bureau

Army National Gaurd
10.2021 - 09.2026

Health Technician; 65th Troop Command Brigade

Illinois Army National Guard
01.2020 - 09.2021

Medical Care coordinator

Medical Branch Quality Innovation
10.2017 - 01.2020

Patient Records Manager

FTNG-OS – JFHQ MILPO
07.2015 - 09.2017

Behavioral Health Specialist

Lincoln Prairie Behavioral Health Center
05.2013 - 2015

Patient Administration Specialist

Illinois Army National Guard
07.2012 - Current

Infantryman

United States Army
08.2002 - 06.2006

No Degree - Non-Degree Seeking Graduate School

University of Illinois at Springfield

No Degree - Undeclared Graduate School

Southern Illinois University

No Degree - General Studies

United States Military Academy

Bachelors of Arts - Psychology, Minor in Political Science and Military Science

Southern Illinois University

Community Service

Illinois Route 66 Scenic Byway, 2012, Volunteered over 50 hours of service in 2012. While volunteering I have been able to travel throughout the state of Illinois interacting and educating the public at various Route 66 events. I also assisted the organization in developing and building a traveling story booth to capture Route 66 stories from a disappearing population.
Stephen Ryan Ellis