
Motivated Patient Account Representative offering 14 years of healthcare and customer service experience. Highly effective time management, conflict resolution, and communication skills.
Advises Chief of Patient Administration on all Patient Administration related issues and provides technical guidance to 54 State, Territory, and District Army National Guard (ARNG) senior medical staffs. Medical Electronic Data for Care History and Readiness Tracking (MEDCHART) and Electronic Health Record (EHR) subject matter expert responsible for personnel access and module provisioning for all service component soldiers and support staff. Develops ARNG-specific policy and guidance related to Service Treatment Record (STR) and Protected Health Information (PHI) management, disability evaluation processing, and Patient Administration (PAD) related medical readiness issues. Functioned as a PAD subject matter expert for ARNG, actively advocating for Guard-specific issues.
Transformed tactical and garrison healthcare organizations by implementing proactive strategies, enhancing training and software participation.
Ensured records compliance with medical standards while organizing continuous education sessions on relevant policies and procedures.
Developed and revised standard operating procedures to establish clear claims submission guidelines and enhance medical readiness.
Developed high-performing teams and platforms dedicated to enhancing service, resolving, and overall patient and employee satisfaction.
Spearheaded, developed, and implemented the utilization of MHS GENESIS for the 54 States/Territories/District of the Army National Guard.