Mica Walcott
Knightdale ,NC
Summary
Dynamic sales and customer service professional with 14+ years of experience excelling in client engagement, relationship management, and driving revenue growth. Continue to demonstrate a proven track record in enhancing customer satisfaction and leading teams to meet and exceed sales goals. Known for effective communication, strategic planning, and innovative problem-solving in competitive environments.
Overview
16
16
years of professional experience
Work History
Realtor
Talented 10th
05.2024 - 11.2024
- Supported clients in buying, selling, and leasing properties, providing expert advice on market conditions.
- Negotiated competitive deals for clients, achieving above-market closing rates in residential sales increasing personal sales by 30%.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Promoted sales of properties through advertisements, open houses and online advertising platforms.
- Wrote contracts to outline sales and purchases of properties.
Luxury Residential Realtor
Realifi Realty
08.2023 - 11.2024
- Managed end-to-end real estate transactions, ensuring seamless experiences for clients.
- Conducted market analysis to guide pricing strategies and drive competitive offers.
- Successfully closed 10+ transactions, exceeding personal sales targets consistently.
- Fostered and managed a pipeline of leads through effective relationship-building and follow-up strategies, converting prospects into successful property sales.
- Conducted market research and provided clients with tailored insights to guide their buying and selling decisions.
- Delivered exceptional customer service throughout the transaction process, ensuring client satisfaction and repeat business.
Human Resources Director
Urban Folklore
05.2020 - 08.2024
- Led HR initiatives for all employees, boosting engagement and training effectiveness.
- Implemented HRIS upgrade, enhancing efficiency by 40%, reducing support requests by 25%.
- Managed 10 HR professionals, supporting talent and DE&I initiatives, optimizing system use.
- Collaborated cross-functionally, aligning tech solutions, cutting project time by 30%.
Talent Acquisition Lead
Delta Airlines
08.2018 - 03.2020
- Executed high-volume recruiting and talent acquisition strategies, filling over 200 positions annually across operations, sales, and corporate roles.
- Implemented new sourcing techniques, increasing the talent pool by 40% and reducing average time-to-fill from 45 days to 30 days.
- Developed short and long-term roadmaps for achieving strategic talent initiatives, aligning recruitment goals with organizational growth plans.
- Provided tier 3 support for HR systems, managing escalated help tickets, and driving the resolution of system issues to maintain HRIS integrity.
- Pioneered advanced sourcing techniques, expanding talent pool and reducing time-to-fill, while aligning recruitment strategies with organizational growth objectives.
Department Manager
Nordstrom
03.2014 - 01.2015
- Led a high-performing sales team, increasing revenue by 15% year-over-year.
- Enhanced customer experiences through effective merchandising and promotional strategies.
Co-Manager
Ann Taylor
02.2009 - 03.2014
- Directed daily operations, achieving consistent annual revenue growth of 12%.
- Improved customer retention by implementing successful loyalty initiatives.
- Performed regular reviews assessing each employee's performance and developed improvement plans.
- Cross-trained existing employees to maximize team agility and performance.
Skills
- Real Estate Sales and Negotiation
- Cross-Functional Team Leadership
- Customer Relationship Management
- Market Research and Analysis
- Sales Strategy Development
- Target Achievement and Revenue Growth
- Problem Solving and Negotiation
- Training and Team Leadership
- CRM and Data Analytics
Education
Bachelor of Science - Clinical Psychology
Kennesaw State University
Kennesaw, GA05.2017
Junior League of Raleigh
The Junior League of Raleigh (JLR) is a dedicated non-profit organization committed to enhancing the community through volunteerism, leadership development, and strategic collaboration. Guided by its mission, JLR strives to empower women by advancing their leadership skills and amplifying their impact on the community through hands-on volunteer action, comprehensive training programs, and meaningful partnerships.
Timeline
Realtor
Talented 10th
05.2024 - 11.2024
Luxury Residential Realtor
Realifi Realty
08.2023 - 11.2024
Human Resources Director
Urban Folklore
05.2020 - 08.2024
Talent Acquisition Lead
Delta Airlines
08.2018 - 03.2020
Department Manager
Nordstrom
03.2014 - 01.2015
Co-Manager
Ann Taylor
02.2009 - 03.2014
Bachelor of Science - Clinical Psychology
Kennesaw State University
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