Micael Fanchier
Petersburg,IL
Summary
Dedicated Shift Manager with a strong focus on customer satisfaction, staff motivation, and workplace safety. Proven ability to train new employees and resolve escalated issues effectively.
Results-oriented Shift Manager with experience in supervising operations and enhancing team performance. Skilled in employee training, decision-making, and compliance with safety regulations, contributing to improved workflow and customer satisfaction.
Proactive Shift Manager recognized for optimizing operations and ensuring workplace safety. Expertise in training staff and accurate cash handling, dedicated to fostering a motivated team and excellent customer service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Manager
Superior Star
Petersburg, Il
07.2024 - Current
- Supervised daily operations to ensure optimal workflow and efficient team performance.
- Trained new staff on operational procedures and safety protocols.
- Monitored inventory levels and coordinated restocking processes effectively.
- Implemented scheduling strategies to optimize staff coverage during peak hours.
- Resolved customer inquiries and complaints, enhancing overall satisfaction rates.
- Ensured compliance with health and safety regulations throughout shifts.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Education
HVAC - HVAC
MTI
Springfield, IL03-2026
GED -
Lincolns Challenge Academy
Rantoul, IL06-2024
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
- Staff motivation
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
- Training and mentoring
- Mentoring and coaching
Certification
Hazmat certificate from Lincoln's challenge Academy- how to properly handle and dispose of hazardous material
shift Manager- Food managers certificate and allergens certificate
Timeline
Shift Manager
Superior Star
07.2024 - Current
HVAC - HVAC
MTI
GED -
Lincolns Challenge Academy