Hi, I’m
Micaela Avalos
Queens,NY
The supernatural is the natural not yet explained.
Elbert Hubbard
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dynamic Bilingual Customer Service Representative with 7 years of experience handling incoming calls, resolving customer issues, inputting orders and processing shipments. Native Spanish speaker and fluent in English. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices.
Overview
7
years of professional experience
2
Languages
Work History
Waiter
Jakaru Restaurant
05.2020 - Current
Job overview
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Verified prepared food met standards for quality and quantity before serving to customers.
Cashier Customer Service
Jakaru Restaurant
05.2020 - Current
Job overview
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Sellers Commerce
The FIX
09.2022 - 01.2023
Job overview
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used in-store system to locate inventory and place special orders for customers.
- Informed customers of promotions to increase sales productivity and volume.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Presented professional image consistent with company's brand values.
- Negotiated prices, terms of sales and service agreements.
KitchenAid
Lure FishBar
09.2021 - 11.2021
Job overview
- Cleaned and organized kitchen stations to promote team efficiency.
- Followed supervisor instructions to complete tasks on time.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Transported food items from storage areas to kitchen for prepping.
- Followed recipes and chef instructions to prepare food correctly.
- Seasoned and cooked food according to recipes or personal judgment and experience.
Secretary
Car Dealer
08.2021 - 10.2021
Job overview
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Responded to customer enquiries via telephone and email.
- Completed registration paperwork and sales documentation.
- Prepared purchased vehicles and completed final delivery checks.
Babysitters
Babysitter
01.2016 - 08.2021
Job overview
- Played games, worked on puzzles, and read books to young children.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Led indoor and outdoor activities to entertain and occupy children.
- Helped children learn how to complete small chores appropriate for age level.
- Assisted children with homework assignments and special projects across different subjects.
- Taught children to organize toys, wash hands, and share by leading by example.
- Communicated with parents regarding children's progress and development, raising any issues.
- Planned fun outings and educational activities to keep children entertained.
- Monitored children's play activities to verify safety.
- Promoted language development skills through reading and storytelling.
Education
Universidad Politecnica Y Artistica Del ParaguayEncarnacion, Paraguay
No Degree from Online, Civil Engineer
Newcomers High SchoolLong Island City, NY
High School Diploma
06.2019
Skills
- Dependable and Responsible
- Planning and Coordination
- Flexible and Adaptable
- Problem-Solving
- Cleaning and Sanitizing
- Customer Service
- Credit and Cash Transactions
- Product Location
- Online Orders Preparation
- Conversant in Spanish
- First Aid/CPR
languages
English
Professional Working
Spanish
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
The FIX
Sellers Commerce
09.2022 - 01.2023
Lure FishBar
KitchenAid
09.2021 - 11.2021
Car Dealer
Secretary
08.2021 - 10.2021
Jakaru Restaurant
Waiter
05.2020 - Current
Jakaru Restaurant
Cashier Customer Service
05.2020 - Current
Babysitter
Babysitters
01.2016 - 08.2021
Universidad Politecnica Y Artistica Del Paraguay
No Degree from Online, Civil Engineer
Newcomers High School
High School Diploma