MICAELA BRAVO
Woodstock,Georgia
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, multitasking, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in high paced environment. Customer- focused individual.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
United Tax Solutions
Doraville, GA
11.2020 - 08.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Education
High School Diploma -
River Ridge High School
Woodstock, GA05-2020
Skills
- Relationship Building
- Fluent in Spanish
- Leadership
- Computer Skills
- Problem Resolution
- Communication
- Teamwork and Collaboration
- Data Management
- Analytical and Critical Thinking
- Research
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Customer Service Representative
United Tax Solutions
11.2020 - 08.2024
High School Diploma -
River Ridge High School
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