MICAELA BRAVO
Tampa
Summary
Insurance sales professional with a proven track record at GEICO GFR, excelling in relationship building and contract negotiation. Adept at generating leads and customizing solutions.
Bilingual in Spanish, I leverage strong communication skills to foster trust and retention among clients.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure. Proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Marketing Consultant
PostcardMania
Clearwater
10.2025 - Current
- Developed targeted marketing strategies to enhance client engagement and retention.
- Conducted market research to identify trends and opportunities for clients' campaigns.
- Collaborated with design teams to create compelling marketing materials for clients.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Identified needs of customers promptly and efficiently.
Insurance Sales Representative
GEICO GFR
Roswell
01.2025 - 10.2025
- Educated clients about coverage options and benefits.
- Negotiated pricing contracts with customers to maximize profits, and handled complaints or objections.
- Reviewed monthly performance against targets set by management team.
- Generated new sales leads through warm calling and networking activities.
- Developed and maintained strong relationships with clients for trust and retention.
- Identified opportunities for cross-selling additional products and services.
- Processed new policy applications and endorsements efficiently.
- Developed key customer relationships to increase sales.
Life Insurance Agent
AMERICAN INCOME LIFE
10.2024 - 12.2024
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Provided comprehensive customer service to drive client satisfaction.
- Worked with the sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Generated leads through cold-calling, networking, and other outreach methods.
- Created sources for continuous client referrals within the community and with businesses, using extensive networking skills.
- Customized insurance solutions to meet the specific health needs of clients, leading to increased customer satisfaction.
Customer Service Representative/Office Manager
United Tax Solutions
Sandy Springs
11.2020 - 08.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Performed administrative tasks such as filing paperwork, updating databases, and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support, or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances, and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Trained new employees on administrative tasks and office systems.
- Managed office operations and ensured compliance with company policies.
Education
High School Diploma -
River Ridge High School
Woodstock, GASkills
- Relationship building
- Fluent in Spanish
- Customer service
- 6 years of sales experience
- Leadership
- Computer skills
- Problem solving
- Handling objections and stalls
- Communication
- Teamwork and collaboration
- Data management
- Multitasking abilities
- Auto insurance quotes and sales
- Policy writing
- Quote generation
- Contract negotiation
- Time management
- Reporting
- Billing procedures
Certification
- Personal Lines Insurance Agent
Languages
- English
- Spanish
Contact
Tampa, Florida 33602
Timeline
Marketing Consultant
PostcardMania
10.2025 - Current
Insurance Sales Representative
GEICO GFR
01.2025 - 10.2025
Life Insurance Agent
AMERICAN INCOME LIFE
10.2024 - 12.2024
Customer Service Representative/Office Manager
United Tax Solutions
11.2020 - 08.2024
High School Diploma -
River Ridge High School