Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Micaela Honaker

South Bend,IN

Summary

Dynamic manager with a proven track record at Tito’s Professional Cleaning Service, excelling in team leadership and customer service. Enhanced operational efficiency through strategic planning and performance metrics, fostering a culture of collaboration and continuous learning. Skilled in project management and conflict resolution, driving significant improvements in safety and employee engagement.

Overview

2
2
years of professional experience

Work History

Manager

Tito’s Professional Cleaning Service
South Bend Indiana
09.2023 - Current

Answering phone calls, scheduling cleanings, paying bills, cleaning, training, estimates, organizing meetings and events, volunteer hours,

  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Improved marketing to attract new customers and promote business.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Education

Human Resource Management -

Indiana University, South Bend
South Bend, IN

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Project management
  • Project planning
  • Performance management
  • Shift scheduling
  • Conflict resolution

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Manager

Tito’s Professional Cleaning Service
09.2023 - Current

Human Resource Management -

Indiana University, South Bend