Micaela Houlahan
Olathe,KS
Summary
Hardworking server with background in high-volume restaurant environments. Delivers superior guest service while still maintaining professional. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
3
3
years of professional experience
Work History
Server
Red Door Grill
Overland Park, Kansas
07.2023 - 10.2024
- Greeted guests and provided recommendations.
- Provided quality customer service to ensure satisfaction.
- Helped the rest of the crew during rush or whenever needed.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
Customer Service Cashier
Target
Olathe, KS
01.2023 - 07.2023
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
Cashier Trainer
Raising Canes.
Olathe, KS
12.2021 - 03.2023
- Instructed cashiers on proper procedures for handling money and credit card transactions.
- Demonstrated how to use the point-of-sale system efficiently and accurately.
- Trained cashiers in customer service best practices, such as greeting customers with a friendly smile and providing excellent service.
Education
High School Diploma -
St. James Academy
Lenexa, KS05-2022
Some College (No Degree) -
JCCC
Overland Park, KansasSkills
- Guest Engagement
- Suggestive Selling
- Strong Work Ethic
- Menu knowledge
- Exceptional customer service
- Performance Improvement
Timeline
Server
Red Door Grill
07.2023 - 10.2024
Customer Service Cashier
Target
01.2023 - 07.2023
Cashier Trainer
Raising Canes.
12.2021 - 03.2023
High School Diploma -
St. James Academy
Some College (No Degree) -
JCCC