MICAELA LOPEZ
West Palm Beach
Summary
Results-driven insurance processing expert with a proven track record of ensuring accuracy and efficiency in policy administration. Recognized for exceptional analytical skills, meticulous attention to detail, and the ability to manage multiple tasks under tight deadlines. A collaborative team player thriving in dynamic environments, consistently delivering high-quality results that meet evolving needs. Proficient in claims processing, data entry, and policy updates, with a strong emphasis on compliance and enhancing customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
INSURANCE PROCESSOR AGENT
LANDING FINANCIAL GROUP INC
North Palm Beach, FL
06.2022 - Current
- Processed insurance applications efficiently, ensuring accuracy and compliance with industry standards.
- Managed client communications, addressing inquiries and providing support to enhance customer satisfaction.
- Streamlined document handling processes, reducing turnaround times for policy approvals and renewals..
- Developed custom solutions tailored to individual clients'' needs which ultimately increased overall client retention rates.
- Enhanced departmental efficiency by staying current on industry trends, regulations, and best practices for insurance processing.
- Achieved high levels of client satisfaction through attentive listening, clear explanations of complex concepts, and consistent follow-through on commitments.
- Served as a knowledgeable resource for colleagues navigating complex claims or policy issues, fostering a collaborative work environment that prioritized client success.
- Executed calls, sent emails and employed other channels to communicate with existing and prospective clients.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Established strong client relationships through proactive outreach and personalized service delivery.
- Analyzed complex financial data to drive insights and support strategic planning initiatives.
Manager
International Polo Club Palm Beach
Wellington, FL
12.2016 - 04.2022
- Trained and guided team members to maintain high productivity and performance metrics
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments
- Maintained current knowledge of all facets of operations
- Cross-trained existing employees in order to maximize team performance
- Trained new employees in specific job requirements
- Hired, trained and mentored staff to maximize effectiveness
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
- Communicated best practices among on-site and external personnel to align efforts and goals
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Established and maintained positive work environment to enhance retention and productivity
- Increased Sales each week by giving tips on upselling to the staff.
Bartender
Whitehorse Fashion Cuisine
Wellington, FL
11.2017 - 05.2021
- Recruited and trained numerous bartenders and barbacks and scouted and auditioned performers for various special events
- Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean
- Managed accurate register and produced daily sales reports backing up inventory usage numbers
- Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers
- Took customer orders and capitalized on opportunities to sell special beverage and food options
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy
- Upsold daily specials and beverage promotions to exceed daily sales goals
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Bartender
The Bol
Coconut Creek, FL
06.2019 - 01.2020
- Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for
- Carefully followed safety and sanitation policies handling food and beverages
- Waited on multiple customers at the bar and throughout the bar area
- Served each guest courteously, quickly and efficiently
- 5 years customer service experience
- Notified a manager if a guest was intoxicated or rude to other guests
- Created effective employee schedules that maintained coverage at peak times and minimized labor costs
- Verified that guests at the bar were of legal age
- Consistently used suggestive selling techniques
- Closed out cash register and prepared cashier report
- Maintained a consistent, regular attendance record
- Poured drinks using standard pour according to specifications
- Notified management of ordering needs (liquor, beer, wine, paper goods, etc.)
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies
- Cleaned shelving, mixers, cups, blenders and soda guns
- Ensured liquor was secured at the end of shifts
- Set up glassware and liquor prior to events
- Adhered to state laws regarding alcoholic beverage service
- Greeted guests in a timely and professional manner
- Refused service to intoxicated guests.
Bartender/Manager
The Grille Fashion Cuisine
Wellington, FL
11.2012 - 04.2018
- Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for
- Carefully followed safety and sanitation policies handling food and beverages
- Waited on multiple customers at the bar and throughout the bar area
- Served each guest courteously, quickly and efficiently
- 5 years customer service experience
- Notified a manager if a guest was intoxicated or rude to other guests
- Created effective employee schedules that maintained coverage at peak times and minimized labor costs
- Verified that guests at the bar were of legal age
- Consistently used suggestive selling techniques
- Closed out cash register and prepared cashier report
- Maintained a consistent, regular attendance record
- Poured drinks using standard pour according to specifications
- Notified management of ordering needs (liquor, beer, wine, paper goods, etc.)
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies
- Cleaned shelving, mixers, cups, blenders and soda guns
- Ensured liquor was secured at the end of shifts
- Set up glassware and liquor prior to events
- Adhered to state laws regarding alcoholic beverage service
- Greeted guests in a timely and professional manner
- Refused service to intoxicated guests.
Education
2-15 Life, Health And Annuity License - Fiancial Advising
Kaplan University
Remote02-2023
Associate of Arts - Psychology
Palm Beach State College
Palm Beach Gardens, FL01-2016
High School Diploma - undefined
Wellington Community High School
Wellington, FL01-2014
Skills
- Organizational skills
- Effective verbal communication
- Long-term strategic planning
- Financial planning
- Strong written communication skills
- Guidance and support
- Efficient scheduling
- Underwriting
- Policy review
- Claim processing
- Time management
- Problem-solving abilities
- Multitasking
- Critical thinking
- Computer proficiency
- Documentation skills
- Data entry
- Professionalism
Certification
- Life insurance and Annuity License - 3 Years
LANGUAGES
English - Native or Bilingual
Spanish - Native or Bilingual
American Sign Language - Limited Working
Timeline
INSURANCE PROCESSOR AGENT
LANDING FINANCIAL GROUP INC
06.2022 - Current
Bartender
The Bol
06.2019 - 01.2020
Bartender
Whitehorse Fashion Cuisine
11.2017 - 05.2021
Manager
International Polo Club Palm Beach
12.2016 - 04.2022
Bartender/Manager
The Grille Fashion Cuisine
11.2012 - 04.2018
Associate of Arts - Psychology
Palm Beach State College
High School Diploma - undefined
Wellington Community High School
2-15 Life, Health And Annuity License - Fiancial Advising
Kaplan University