Micaela Loura
Taunton,MA
Summary
Goal-oriented sales professional offering eight years of experience in field focused on sales. Facilitates positive customer communication and resolves problems quickly. Knowledgeable about pricing, marketing and photographing properties. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer service. Motivated to learn, grow and excel in sales!
Overview
12
12
years of professional experience
Work History
Inside Sales Representative
By Appointment Only
Norwood, MA
10.2022 - Current
- Won ‘Rookie of the Quarter’ my first six months with BAO.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
Internet Sales Representative
Boch Toyota
11.2017 - 12.2021
- Drove strategy for online platform, order management and fulfillment process to meet company objectives.
- Diagnosed and resolved technical challenges for customers to facilitate online order process.
- Monitored online marketplaces for accuracy, product offerings and pricing and influenced data sources to identify gaps and opportunities.
- Negotiated whole deals with customers.
- Sold 50+ cars per month on a consistent basis.
- Made videos and mailers as advertisements in order to drive sales.
- Analyzed online sales data and developed action plans to improve margin, revenue and processes.
- Replied to information requests through Drivecentric CRM to foster seamless customer service experience.
- Improved online sales conversion rates by 14% while fostering amazing customer experiences.
- Drove team revenue totals by bringing in top sales numbers.
Internet Sales Manager
Quirk Kia
03.2013 - 11.2017
- Responded to internet inquiries and phone calls in timely matter.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Kept detailed records of sales and contracts.
- Provided superior and individualized customer service.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Trained sales staff on company procedures and salesmanship.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Made mailers to draw in business from start to finish.
- Coordinated scheduling and payroll for my team.
Education
High School Diploma -
Coyle Cassidy High School
Taunton, MA06.2009
Skills
- Discount negotiation
- Inventory coordination
- Client Relationship Development
- Leadership
- Written Communication
- Teamwork
- Adaptability
- Responsible
- Reading comprehension
- Critical thinking
- Conflict resolution
- Organization and Time management
- Computer skills
- Self-motivated professional
Timeline
Inside Sales Representative
By Appointment Only
10.2022 - Current
Internet Sales Representative
Boch Toyota
11.2017 - 12.2021
Internet Sales Manager
Quirk Kia
03.2013 - 11.2017
High School Diploma -
Coyle Cassidy High School