MICAELA MARCELLANA
LAS VEGAS
Summary
Detail-oriented Travel Manager with proven success in enhancing operational efficiency and customer satisfaction. Expertise in team leadership and logistics management, driving seamless execution of international events.
Overview
9
9
years of professional experience
Work History
Travel Manager
Do&Co
2024.11 - Current
- Managed travel logistics for international events, ensuring seamless coordination and execution.
- Led cross-functional teams in planning and executing travel strategies for multiple Grand Prix events.
- Increased overall efficiency by streamlining daily operations, including staff scheduling and inventory management.
- Raised customer return rates with exceptional attention to detail in both food presentation and service quality.
- Maintained high levels of staff performance through clear communication of expectations, ongoing coaching, and recognition of achievements.
General Manager
Fifth Avenue Restaurant Group
2021.06 - 2024.09
- Directed operational strategies to enhance service quality and customer satisfaction across multiple restaurant locations.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Implemented staff training programs, increasing team productivity and service standards.
- Developed standardized operating procedures, ensuring consistency in service delivery across all venues.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Training Manager
Jollibee Foods Corporations
2017.02 - 2021.06
- Developed and implemented training programs to enhance employee skills and performance.
- Facilitated workshops on customer service excellence for front-line staff.
- Collaborated with department leaders to assess training needs and align programs with business objectives.
- Evaluated training effectiveness through feedback and assessments, making necessary adjustments.
- Utilized learning management systems to track progress and maintain training records efficiently.
Education
High School Diploma - Nursing
Arizona College of Nursing
Las Vegas, NV06.2028
Skills
- Customer service
- Time management
- Multitasking
- Reliability
- Critical thinking
- Organizational skills
Languages
Spanish
Limited Working
English
Professional Working
Tagalog
Native or Bilingual
Timeline
Travel Manager
Do&Co
2024.11 - Current
General Manager
Fifth Avenue Restaurant Group
2021.06 - 2024.09
Training Manager
Jollibee Foods Corporations
2017.02 - 2021.06
High School Diploma - Nursing
Arizona College of Nursing