Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Timeline
Generic

Micaela Mastroianni

Dedham,MA

Summary

Dedicated and hardworking professional with strong customer service, multitasking, and time management skills. Committed to ensuring every patient receives a positive experience while fostering a welcoming and supportive environment. Proven ability to handle diverse tasks efficiently while maintaining a focus on quality care and satisfaction. Eager to contribute expertise in a dynamic team setting to enhance overall service delivery.

Overview

7
7
years of professional experience

Work History

Program Coordinator

Boston Children's Hospital
05.2024 - Current
  • Manage daily operations, scheduling, and communication across teams to ensure smooth departmental workflow.
  • Redesigned patient intake and referral processes using Smartsheet, improving coordination between teams and significantly reducing wait times.
  • Onboard and train new staff to ensure they are well-prepared and aligned with department procedures.
  • Support patients and families by addressing concerns and coordinating services to provide a positive care experience.

Patient Experience Representative

Boston Children's Hospital
05.2023 - 05.2024
  • Managed provider schedules to prioritize urgent cases while keeping routine appointments on track.
  • Delivered high reliability principles training to physicians and department leaders, fostering a culture of safety and quality.
  • Acted as a primary contact for patient families, ensuring timely responses to inquiries and efficient appointment scheduling through Epic.

Teacher, Childcare Center

Boston Children's Hospital
06.2022 - 05.2023
  • Built strong partnerships with parents to support each child's learning and development.
  • Developed and implemented weekly lesson plans, tracking progress and sharing updates with families.
  • Collaborated with co-teachers to create a consistent, supportive classroom environment.

Sales Associate

Orangetheory Fitness
07.2021 - 04.2022
  • Engaged with potential and existing members daily to share promotions and address questions.
  • Maintained an organized, fully stocked studio environment.
  • Managed class scheduling and member profiles using Mindbody software.

Supervisor

Garage Clothing Company
10.2018 - 04.2019
  • Directed daily workflow for team members to ensure smooth store operations.
  • Trained and supported new employees in store procedures and customer service standards.
  • Handled cash reconciliation and deposits at the end of each shift.

Education

Bachelor of Arts - Psychology

Boston College
Chestnut Hill, MA
05.2023

Skills

  • Software: Microsoft 365; Google Suite (Docs, Sheets, Slides); Smartsheet; Epic
  • Strengths: Time Management; Reliability; Positive Attitude; Attention to detail; Teamwork
  • Office administration
  • Languages: English (fluent), Spanish (fluent)

Accomplishments

    Awarded multiple 'Way to Shine' recognition awards from clinicians and the Director of Operations for exceptional performance, teamwork, and dedication to patient care.

Hobbies and Interests

Reading, Running, Baking

Timeline

Program Coordinator

Boston Children's Hospital
05.2024 - Current

Patient Experience Representative

Boston Children's Hospital
05.2023 - 05.2024

Teacher, Childcare Center

Boston Children's Hospital
06.2022 - 05.2023

Sales Associate

Orangetheory Fitness
07.2021 - 04.2022

Supervisor

Garage Clothing Company
10.2018 - 04.2019

Bachelor of Arts - Psychology

Boston College

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