Micaela Morales
Gainesville,FL
Summary
Bilingual customer experience professional with 8+ years in beauty, healthcare, and retail. Skilled in client relations, sales, scheduling, and beauty services with a strong record of exceeding goals and delivering exceptional service.
Overview
8
8
years of professional experience
Work History
Full Specialist
Self
10.2020 - Current
- Offer lash extensions, facials, and makeup applications to a diverse clientele.
- Manage all aspects of business operations including scheduling, client relations, and service delivery.
Director of Client Care
Ideal Image
09.2020 - 04.2024
- Optimized providers schedules for efficiency.
- Maintained patient chart filing system and medical supply inventory to ensure seamless operation.
- Consistently exceeded monthly sales targets.
Freelancer (Regional Sales Associate)
Kylie Cosmetics
08.2021 - 08.2022
- Developed and executed territory plans to drive sales growth and brand awareness.
- Delivered personalized consultations.
- Conducted training sessions for sales associates, enhancing team performance and product knowledge.
Customer Experience Representative
Rent the Runway
04.2024 - Current
- Deliver exceptional customer service by addressing inquiries and resolving issues efficiently.
- Provide customer support via chat, email, text, and phone, consistently meeting performance metrics and quality assurance standards.
- Leading several initiatives to drive customer retention.
Clinique Counter Manager
Ulta Beauty
07.2019 - 08.2020
- Led daily operations of beauty counter, ensuring optimal product presentation and customer engagement.
- Trained and mentored team members on product knowledge and sales techniques to enhance performance.
- Developed promotional displays and managed inventory levels to maximize sales opportunities.
Salon Guest Coordinator
Ulta Beauty
08.2017 - 07.2019
- Coordinated appointment scheduling for beauty services and consultations.
- Assisted in managing inventory levels to ensure product availability.
- Provided knowledgeable support on product selection and recommendations.
Education
Full Specialist -
Blys School of Cosmetology
Gainesville, FL2020
Associate of Arts - Nursing
Santa Fe College
Gainesville, Florida, FL2019
Skills
- Bilingual (English & Spanish)
- Customer Service
- Sales Excellence
- Scheduling
- Strong Communication
- Time Management
- Creative Problem-Solving
- Professional Integrity & Reliability
- Detail Oriented
Timeline
Customer Experience Representative
Rent the Runway
04.2024 - Current
Freelancer (Regional Sales Associate)
Kylie Cosmetics
08.2021 - 08.2022
Full Specialist
Self
10.2020 - Current
Director of Client Care
Ideal Image
09.2020 - 04.2024
Clinique Counter Manager
Ulta Beauty
07.2019 - 08.2020
Salon Guest Coordinator
Ulta Beauty
08.2017 - 07.2019
Full Specialist -
Blys School of Cosmetology
Associate of Arts - Nursing
Santa Fe College