Micaela Salcido
Tucson,Arizona
Summary
Detail-oriented professional with strong customer service skills. Experienced in problem resolution and team collaboration, ensuring high satisfaction and compliance with food safety standards.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Bruegger's Bagels
Tucson, Arizona
11.2025 - Current
- Prepared bagels, breakfast/lunch sandwiches, and made beverages according to brand standards.
- Made specialty coffees and espresso-based beverages to company standards.
- Assisted customers with menu selections and special requests.
- Processed customer orders accurately and efficiently.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer issues with knowledgeable and friendly service, promoting high satisfaction and loyalty.
- Built strong customer relationships through friendly interactions, encouraging repeat business and positive referrals.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support to enhance overall customer experience.
- Identified opportunities for upselling additional products or services based on customer needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Team Member
Chickfila
Tucson, Arizona
11.2024 - 10.2025
- Provided high-quality customer service in fast-paced environment, upholding Chick-Fil-A brand standards.
- Greeted customers upon entering the store with friendly demeanor.
- Resolved customer concerns professionally to ensure a positive guest experience.
- Enhanced customer satisfaction by personalizing service for each guest.
- Accurately took orders, handled cash and card transactions, and ensured order accuracy.
- Coordinated with team members to ensure efficient service during peak hours.
- Prepared food and beverages following strict food safety and cleanliness guidelines.
- Maintained a clean, organized dining and kitchen area.
- Monitored expiration dates on food items for freshness assurance.
Skills
- Customer service
- Order processing
- Customer relationship management
- Upselling techniques
- Multi-line telephone operations
- Attention to detail
- Problem resolution
- Team collaboration
- Stress management
- Calm demeanor
- Creative problem solving
- Food safety
Languages
Spanish
Limited
Accomplishments
Honor roll- Recognized for academic achievement.
Student of the month- Selected for leadership, effort, or improvement.
Perfect Attendance Award- Demonstrated reliability and commitment.
Student of the month- Selected for leadership, effort, or improvement.
Perfect Attendance Award- Demonstrated reliability and commitment.
Timeline
Customer Service Representative
Bruegger's Bagels
11.2025 - Current
Team Member
Chickfila
11.2024 - 10.2025