Micaela Tamayo
Donna,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Medical Office Specialist
Doctors Hospital at Renaissance Health System
Edinburg, TX
01.2017 - Current
- Answered and directed incoming calls in a professional manner.
- Provided administrative support to medical staff, including scheduling patient appointments and managing physician calendars.
- Performed data entry of patient information into electronic health records system.
- Greeted patients upon arrival at the office, checked-in patients, collected necessary paperwork, and provided directions to exam rooms.
- Processed payments from patients and maintained accurate financial records.
- Scheduled laboratory tests and radiology procedures for patients as requested by physicians.
- Ensured compliance with HIPAA regulations regarding privacy of patient information.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
Phlebotomist
Biomat U S A
McAllen, Texas
01.2008 - 07.2010
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Provided assistance to clinical staff during patient visits.
- Processed samples accurately and efficiently.
- Followed all safety protocols when handling hazardous materials.
- Calibrated equipment according to manufacturer specifications.
- Ensured compliance with federal regulations governing laboratory procedures.
- Provided excellent customer service while interacting with patients.
- Assisted in the training of new phlebotomists.
- Reported any abnormal results or trends to supervisor or laboratory manager.
- Responded quickly and effectively to emergency situations.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Identified patients using proper procedures prior to specimen collection.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
Education
Patient Care Technician - Medical Assisting
Valley Grande Institute For Academic Studies
Weslaco, TX11-2005
GED -
Donna High School
Donna, TX04-2005
Skills
- Appointment Settings
- HIPAA Compliance
- Patient Relations
- Attention to Detail
- EMR Software
- Problem-Solving
- Multitasking and Organization
- Computer Skills
- Clinical Documentation
- Patient Registration
- Specimen Collection
- Patient Referrals
- Knowledge of medical terminology
- Positive Attitude
- Meeting planning
- Multi-line telephone management
- Patient Demographics
Timeline
Medical Office Specialist
Doctors Hospital at Renaissance Health System
01.2017 - Current
Phlebotomist
Biomat U S A
01.2008 - 07.2010
Patient Care Technician - Medical Assisting
Valley Grande Institute For Academic Studies
GED -
Donna High School