Micah R. Anderson
Tamarac,FL
Summary
A creative, passionate professional who is motivated to serve others. Excellent organizer who is driven to fulfill the needs of every client. Looking for a career that appreciates outstanding customer service abilities, attention to detail, and fosters a compassionate work environment with personal development in mind.
Overview
9
9
years of professional experience
Work History
Department Head
Hobby Lobby
Deerfield Beach, USA
11.2017 - Current
- Company Overview: Creating a culture of empowerment and innovation for employees to promote engagement
- Work closely with sales associates to complete tasks
- Handle shift overstock, restocking and inventory control
- Cultivate a talented team of departmental employees through outstanding mentoring, coaching and teaching skills
- Execute targeted merchandising and promotional plans to meet department sales goals
- Creating a culture of empowerment and innovation for employees to promote engagement
- Increased sales revenue by 65% by implementing new revenue initiatives in custom framing sales through product edification, higher promotion awareness, and better customer experience
- Built trustworthy relationships with clients, resulting in higher customer retention and referrals
- Became a reputable, versatile source of product knowledge and role functionalities in multiple departments
- Received and recorded cash, checks and transfers.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
Sales Associate
Kids Footlocker
Sunrise, USA
07.2016 - 02.2020
- Assisted customers to find specific products, answered questions and offered product advice
- Trained new team members in cash register operation, stock procedures and customer services
- Engaged customers in friendly, professional dialogue to determine needs
- Assisted teammates with sales-processing tasks to meet daily sales goals
- Answered incoming telephone calls to provide store, products and services information
- Developed trusting relationships with customers by making personal connections
- Became the top salesman, generating a fourth of sales, by explaining the unique features of various products and educating customers on proper application or usage
- Strengthened and maintained relationships with peers and upper management to drive team success
Education
Bachelor of Arts - Business w/ Minor in Finance
Florida Atlantic University
Boca Raton, FL12-2024
Skills
- Detail-Oriented
- Google Suite
- Teamwork and Collaboration
- Multitasking and Prioritization
- Critical Thinking
- Sales and Marketing Aptitude
- Adaptability and Flexibility
- Microsoft Office Suite with Proficiency in Word & Excel
- Customer Service
Timeline
Department Head
Hobby Lobby
11.2017 - Current
Sales Associate
Kids Footlocker
07.2016 - 02.2020
Bachelor of Arts - Business w/ Minor in Finance
Florida Atlantic University
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