Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Military Service
Timeline
Generic

Steve Payne

Loganville,GA

Summary

Highly accomplished Department Head with a solid track record of success spanning 14 years within Home Depot's fast-paced retail environment. Adept at leading and motivating teams to achieve and exceed departmental goals while consistently delivering exceptional customer service. Possessing confidence and persuasion, coupled with exemplary product knowledge, I bring an in-depth understanding of sales strategy and merchandising techniques to the table. My strong leadership, communication, and problem-solving skills are complemented by a commitment to driving continuous improvement and fostering a positive work culture. Now seeking to leverage extensive experience and expertise to contribute to the continued success of Home Depot in a challenging leadership role.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Department Head-Hardware

Home Depot
01.2023 - Current
  • Led a team of hardware associates in delivering exceptional customer service, providing product knowledge expertise, and offering personalized assistance to meet customer needs and drive sales.
  • Implemented merchandising strategies to maximize product visibility and promote cross-selling opportunities, resulting in increased sales revenue and improved customer satisfaction.
  • Demonstrated ability to effectively manage inventory levels, ensuring optimal stock availability and minimizing out-of-stock situations through strategic ordering and replenishment processes.

Department Head-Lumber/Building Materials

Home Depot
12.2020 - Current
  • Led a team of lumber associates in providing excellent customer service, ensuring customer satisfaction through knowledgeable assistance, product recommendations, and efficient order fulfillment.
  • Demonstrated expertise in product knowledge, providing valuable assistance and guidance to customers on lumber and building material selections, project planning, and DIY solutions.
  • Maintained compliance with company policies, procedures, and regulatory requirements, ensuring adherence to safety standards, product quality guidelines, and ethical business practices within the lumber department.

Department Head-Garden

Home Depot
09.2017 - 12.2020
  • Arranged and restocked products on shelves, tables, and displays, to ensure the merchandise was properly organized, labeled, and priced.
  • Assisted customers with loading heavy or bulky items into their vehicles, as well as received shipments, unloaded trucks, and moved merchandise to the sales floor.
  • Set up seasonal displays, such as holiday decorations or seasonal plants, and helped customers select products for specific occasions or projects.
  • Kept up to date about the features, benefits, and uses of garden products, tools, and equipment, as well as participated in training sessions to enhance product knowledge and customer service skills.
  • Monitored inventory levels, conducted stock checks, and replenished products as needed to ensure availability and prevent stockouts.

Department Head-Freight

Home Depot
02.2012 - 08.2017
  • Unloaded delivery trucks, received merchandise shipments from suppliers, and verified the accuracy of incoming products against shipping documents.
  • Sorted received merchandise by department, category, or aisle, and organized products in designated storage areas or on the sales floor for easy access and retrieval.
  • Operated material handling equipment, such as pallet jacks, forklifts, and hand trucks, to transport and move merchandise safely and efficiently within the store.
  • Kept the freight area clean, organized, and free of clutter, and removed empty pallets or packaging materials to ensure a safe and orderly work environment.
  • Adhered to all safety protocols, procedures, and guidelines while performing freight-related tasks, including wearing appropriate personal protective equipment and following safe lifting practices.

Freight/Hardware Associate

Home Depot
03.2010 - 11.2012
  • Demonstrated expertise in various hardware categories by staying up-to-date with industry developments.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Assisted customers in selecting appropriate tools and materials for their projects, leading to increased sales conversions.

Education

Bachelor of Science - Business Administration

Appalachian State University
Boone, NC
1998

High School Diploma -

Central Gwinnett High School
Lawrenceville, GA
06.1984

Skills

  • Excellent attention to detail
  • Point of Sale Knowledge
  • Store Merchandising
  • Product Knowledge
  • Product Sales
  • Customer service
  • Detail-oriented
  • Excellent work ethic
  • Organization
  • Managing Routines
  • Dependability
  • Adaptability
  • Problem-solving
  • Team Player
  • Leadership

Accomplishments

  • 4 time platinum Homer award winner
  • Best sales of the district
  • 2 time supervisor of the quarter winner .

Certification

  • Forklift/Forklift Trainer
  • Ballymore
  • Pacer,
  • Reach Truck
  • Electric Pallet Jack

Military Service

United States Navy 1987-1993

Aviation Ordinance

Timeline

Department Head-Hardware

Home Depot
01.2023 - Current

Department Head-Lumber/Building Materials

Home Depot
12.2020 - Current

Department Head-Garden

Home Depot
09.2017 - 12.2020

Department Head-Freight

Home Depot
02.2012 - 08.2017

Freight/Hardware Associate

Home Depot
03.2010 - 11.2012

Bachelor of Science - Business Administration

Appalachian State University

High School Diploma -

Central Gwinnett High School

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Steve Payne