Summary
Overview
Work History
Education
Skills
Timeline
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MICAH ARRINGTON

Roanoke Rapids,NC

Summary

Results-driven professional with expertise in chemical processes, customer retention, and operational efficiency. Proven ability to manage multiple objectives, enhancing productivity and achieving favorable outcomes. Detail-oriented quality control technician with extensive experience in monitoring production to ensure compliance with quality standards and good manufacturing practices. Seeking mid to senior-level roles to leverage skills in time management and organizational efficiency for company growth.

Overview

6
6
years of professional experience

Work History

QUALITY CONTROL TECHNICIAN

ITW PRO BRANDS
Tucker, GA
12.2021 - 04.2023
  • Testing raw materials before accepting products to be used, as well as testing the finished product, and verifying the quality of packaging prior to shipping to designated customers.
  • Calibration and maintenance of lab equipment are essential to preserve accurate test results.
  • Filing test results using company database software to retain product knowledge.
  • Assisting R&D in root cause analysis and solutions in order to ensure company waste and downtime can be cut by 35%.
  • Contributed to root cause evaluation to mitigate risk, and foster continuous improvement.
  • Supported the production team in implementing corrective actions to increase quality.
  • Facilitated improvement protocols to decrease the error rate by 40% and mitigate nonconformance.
  • Tested functionality, performance, and compliance of each product against design specifications to maintain strong development standards, and high customer satisfaction rates.
  • Working as a bridge between production and R&D to increase research time by 20%, as well as production run time by 25%.
  • Collaborating with customer service to verify incoming raw materials, as well as working on product non-conformance-related customer complaints.
  • Creating COAs and COCs to relay information about product conformance to customers.
  • Completing RGA’s in order to cut product waste by 20% from merchandise that customers have returned.
  • First article of inspection on newly received outsourced products to maintain brand reputation and customer satisfaction.
  • Reviewing and following JHA’s and SOPs in order to complete tasks safely and correctly.
  • Completed data capture forms, equipment logbooks or inventory forms to support testing procedures.
  • Recorded lot numbers and serial numbers to increase traceability of produced items.

Operator Trainee

Georgia Pacific Chemicals LLC
Conway, NC
12.2020 - 12.2021
  • Conducted quality control by testing raw materials and final products prior to shipping.
  • Maintained equipment for unloading and loading products to ensure operational efficiency.
  • Utilized forklifts for effective truck loading operations.
  • Led root cause investigations and resolved issues rapidly to decrease downtime by 15%.
  • Assured product and process quality through comprehensive testing methods and process confirmations.
  • Formulated correct chemical mixtures for plywood resin batches.
  • Applied knowledge of various chemicals to support production processes.
  • Performed maintenance on testing equipment to uphold accuracy in quality assessments, to reduce batch non-conformances by 10%.
  • Maintained accurate records of daily production activities.
  • Worked closely with supervisors to resolve any operational issues.
  • Maintained accurate records of production output, downtime and material usage.
  • Operated a variety of mechanical equipment and tools to complete assigned tasks.
  • Conducted routine checks of process parameters such as temperature, pressure, flow rate.

CUSTOMER SERVICE SUPERVISOR

WALMART
Winston-Salem, NC
06.2017 - 05.2020
  • Managed employee training on procedures, customer service, and sales techniques.
  • Ensured exceptional customer experiences by promptly addressing concerns and resolving issues.
  • Streamlined cashier coverage and customer flow to enhance overall service efficiency.
  • Strategized daily operations of customer service, providing feedback for continuous improvement.
  • Monitored customer returns, exchanges, and voids to reduce profit losses.
  • Instructed employees in creating end caps to boost impulse item sales by 10%.
  • Retained comprehensive product knowledge to assist customers in making informed purchases and reduce customer returns by 5%.
  • Oversaw customer service staff activities, delivering regular performance feedback.

Patient Transporter

Novant Health, Forsyth Medical Center
Winston-Salem, NC
01.2019 - 03.2020
  • Transporting patients to and from locations to be seen by healthcare associates
  • Directly interacting with patients and health care workers to ensure patients are transported to correct locations
  • Reserving knowledge of hospital departments and functions to better escort patients to designated branches
  • Time management to guarantee patients are transported to designated locations within 3 minutes of being alerted
  • Maintaining proper relationships with staff and patients to maintain satisfaction and pleasant experiences
  • Maintained facility and patient confidentiality, complying with HIPPA policies and procedures.

Education

Bachelor of Science - Chemistry

WINSTON SALEM STATE UNIVERSITY
12.2020

Skills

  • Chemical processes and quality control
  • Analytical equipment and calibration
  • Conflict resolution techniques
  • AS9100 and ISO9001 compliance
  • Client relations and retention strategies
  • Product knowledge and development
  • Adaptability and flexibility
  • First article inspection and process validation
  • Root cause analysis methodologies
  • Employee development initiatives
  • Technical consulting and liaising
  • Quality assurance practices
  • GMP auditing expertise
  • JHAs and SOPs

Timeline

QUALITY CONTROL TECHNICIAN

ITW PRO BRANDS
12.2021 - 04.2023

Operator Trainee

Georgia Pacific Chemicals LLC
12.2020 - 12.2021

Patient Transporter

Novant Health, Forsyth Medical Center
01.2019 - 03.2020

CUSTOMER SERVICE SUPERVISOR

WALMART
06.2017 - 05.2020

Bachelor of Science - Chemistry

WINSTON SALEM STATE UNIVERSITY

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