Micah Blackwell
Newport Beach
Summary
Professional customer service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and personal assisting. Adaptable to changing needs and reliable in delivering high-quality outcomes. Proven track record in optimizing service processes, enhancing team performance, caregiving, and completing organizational tasks while maintaining a positive attitude!
Overview
10
10
years of professional experience
1
1
Certification
Work History
Live-In House Manager
Goldsmith Family
08.2024 - Current
- Managing household schedules, ensuring timely coordination of family activities, vacations, and appointments.
- Full-time care of co-parenting clients' son from the age of 3 months
- Maintaining a clean and organized living environment for residents.
- Developing meal plans, accommodating dietary preferences and nutritional needs of family members.
- Crafted meals in clients' home kitchens in accordance with food health and safety regulations. (Gluten- free, low sodium, low sugar)
Communications and Fund Development Team Member
The Unity Council
02.2022 - 04.2025
- Managing development and enforcement of organization-wide social media management standards, policies and rules of engagement.
- Attending press conferences and events to gather information and media details for publication.
- Mentee of Caheri Gutierrez, author and public figure.
- Writing all internal and external newsletters, managing multiple social media platforms
- Speaking publicly and on our social media about the work we do, and upcoming events.
- Assisted in planning and executing outreach programs to support local residents.
Service Manager
Town Fare by Chef Michelle Mcqueen
07.2022 - 08.2024
- Trained and mentored service staff on best practices and company standards.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Marketing Intern
LA Digital Podcast Studio
12.2020 - 07.2021
- Wrote blog posts and biographies for the LA Digital Podcast Studio website.
- Suggested improvements to enhance customer experience on social platforms and internal processes.
- Identified and communicated with influencers to drive posts about company's brand and products.
Media Manager and Podcast Host
Playmaker Network
10.2020 - 07.2021
- Aligned visual design and brand messaging elements to deliver consistency across digital advertising and marketing platforms.
- Collaborated with young athletes to drive brand optimization on social media.
Special Education Student Aide
Pitzer College
09.2019 - 05.2020
- Supported students with diverse learning needs, facilitating academic and social development.
- Adapted instructional materials to meet unique student requirements and enhance engagement.
Juice Barista Manager
Main Squeeze
01.2016 - 05.2017
- Crafted custom juice blends to meet diverse customer preferences.
- Operated commercial juicing equipment efficiently and safely.
- Provided exceptional customer service, enhancing overall customer experience.
- Trained new baristas on product preparation and service standards.
Education
Master of Arts - City And Regional Planning (deferred)
University of California, Berkeley
Berkeley, CA05-2028
Bachelor of Arts - Organizational Studies
Pitzer College
Claremont05-2021
Skills
- Strong organization
- Guest services
- Property maintenance
- Budgeting expertise
- Personal shopping
- Positive attitude
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Excellent communication
- Reliability
- Multitasking
- Team leadership
- Professionalism
- Good judgment
- Task delegation
- Documentation and reporting
- Sales strategy
Certification
- Certified Food Handler
- Certified Caregiver
Timeline
Live-In House Manager
Goldsmith Family
08.2024 - Current
Service Manager
Town Fare by Chef Michelle Mcqueen
07.2022 - 08.2024
Communications and Fund Development Team Member
The Unity Council
02.2022 - 04.2025
Marketing Intern
LA Digital Podcast Studio
12.2020 - 07.2021
Media Manager and Podcast Host
Playmaker Network
10.2020 - 07.2021
Special Education Student Aide
Pitzer College
09.2019 - 05.2020
Juice Barista Manager
Main Squeeze
01.2016 - 05.2017
Master of Arts - City And Regional Planning (deferred)
University of California, Berkeley
Bachelor of Arts - Organizational Studies
Pitzer College