Summary
Overview
Work History
Education
Skills
Certification
Timeline
Manager

Micah Browne

Brooklyn,NY

Summary

Customer service professional prepared to deliver exceptional support and resolve customer concerns with precision. Adept at addressing client needs and fostering collaborative environment to achieve high satisfaction rates. Reliable team player and leader with flexible adaptability to dynamic situations, equipped with effective problem-solving and communication skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Manager

Blink Fitness
09.2021 - Current
  • Hire and manage staff, facilitate their onboarding, training, overall employment and development
  • Daily 1 on 1's with employees to build good relationships, effective employee culture, communicate feedback, discuss growth
  • Create schedules for employees and approving payroll
  • Handle member issues professionally and objectively
  • Exemplify good customer service values and address all customers' concerns in a respective manner
  • Managing business budget for employee wages, inventory and for any maintenance
  • Knowledge of sales and marketing to create interest in the business and attract new customers
  • Delegating tasks to ensure a clean and friendly environment for all members

Front Desk Associate

Blink Fitness
09.2020 - 09.2021
  • Greet visitors and members upon arrival, offer assistance, and answer questions to ensure a good experience and member retention.
  • Handle member issues professionally and objectively.
  • Collect membership fees and sell retail products.
  • Tour potential members around the club with the goal of selling them a membership.
  • Answer multi-line phone system and enthusiastically greet callers.
  • Oversee operations and facilities usage by patrons.
  • Enforce all Fitness Center policies and procedures in a consistent manner.
  • Maintain cleanliness and organization of entire gym.

Education

Advanced Regents Diploma -

The High School of Sports Management
01.2017

Criminal Justice -

Shaw University
Raleigh, NC

Criminology -

State University of New York College at Old Westbury

Skills

  • Customer Service
  • Written and Verbal Communication
  • Microsoft Office
  • Team Leadership
  • Ability to multitask and meet deadlines
  • Complex Problem Solving
  • Time Management
  • Staff Development
  • Sales and Cash Handling
  • Adaptability
  • Ultipro Payroll
  • Availability

Certification

  • CPR & AED Certified.

Timeline

Manager

Blink Fitness
09.2021 - Current

Front Desk Associate

Blink Fitness
09.2020 - 09.2021

Criminal Justice -

Shaw University

Criminology -

State University of New York College at Old Westbury

Advanced Regents Diploma -

The High School of Sports Management

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Micah Browne