Micah Chenault
Morrow,OH
Summary
Dynamic Service Advisor and Supervisor at Pro Clean Car Wash with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in vehicle assessment and excellent communication, I successfully trained teams and implemented process improvements, driving productivity and achieving high performance metrics. Goal-oriented with a strong focus on service excellence.
Overview
5
5
years of professional experience
Work History
Service Advisor
Pro Clean Car Wash
01.2023 - Current
- Assisted customers with inquiries about services and products.
- Learned to effectively communicate service recommendations to customers.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
Supervisor
Pro Clean Car Wash
10.2020 - 01.2023
- Supervised daily operations to ensure adherence to safety protocols and company standards.
- Trained and mentored team members on best practices and operational procedures.
- Implemented process improvements that enhanced workflow efficiency within the department.
- Monitored performance metrics to identify areas for improvement and optimize productivity.
Education
Associate of Arts - Communications
University of Cincinnati
Cincinnati, OH05-2026
Skills
- Customer service
- Multitasking and organization
- Vehicle assessment
- Listening skills
- Excellent communication
- Goal-oriented mindset
Timeline
Service Advisor
Pro Clean Car Wash
01.2023 - Current
Supervisor
Pro Clean Car Wash
10.2020 - 01.2023
Associate of Arts - Communications
University of Cincinnati