Micah Coatie
Minneapolis,MN
Summary
Accomplished Program Supervisor with a proven track record at Avivo, enhancing staff performance and program efficiency through expert coaching and performance monitoring. Demonstrated leadership in high-stress situations and a commitment to excellence in customer service, significantly improving team dynamics and client satisfaction. Skilled in staff training and development, blending hard and soft skills to drive organizational success.
Overview
3
3
years of professional experience
Work History
Program Supervisor
Avivo
01.2021 - Current
- Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
- Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
- Evaluated program performance regularly, using data-driven insights to inform future decision-making processes.
- Offered friendly and efficient service to residents, handled challenging situations with ease.
Front Desk Attendant
Project For Pride Living
05.2022 - 05.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk area.
- Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.
- Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.
- De-escalated high risk scenarios with resident's mental health
Security Officer
Hope Avenue
11.2023 - 03.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Education
Bachelor of Science - Accounting
Saint Mary's University of Minnesota
Winona, MN05.2025
Associate of Arts - General Studies
Saint Paul College - A Community And Technical College
Saint Paul, MN12.2023
High School Diploma -
Central High School
Saint Paul, MN05.2020
Skills
- Staff Training
- Staff Development
- Performance monitoring
- Performance Improvement
- Coaching and Mentoring
Timeline
Security Officer
Hope Avenue
11.2023 - 03.2024
Front Desk Attendant
Project For Pride Living
05.2022 - 05.2024
Program Supervisor
Avivo
01.2021 - Current
Bachelor of Science - Accounting
Saint Mary's University of Minnesota
Associate of Arts - General Studies
Saint Paul College - A Community And Technical College
High School Diploma -
Central High School