Micah Walker
Wichita Falls,TX
Summary
Proactive Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking operations and procedures. Results-driven and dependable with outstanding mathematical aptitude.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Teller
Wells Fargo
10.2021 - Current
- Demonstrated ability to oversee branch cash flow and currency shipments, manage teller scheduling, and regulate risk as a transaction approver.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust, which led to receiving the highest customer survey scores (NPS) of the branch.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to improve risk management and fraud prevention.
- Awarded the manager's monthly 'Recognition of Excellence' and received 'Exceeds Standards' on midyear review.
Server
Red Lobster
11.2014 - 05.2021
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Awarded Employee of the Month for superior customer service and recognized as top sales server on multiple occasions.
Education
Bachelor's - Mathematics and Computer Science
Midwestern State University
Wichita Falls, TX12.2019
Skills
- Teller scheduling
- Risk Management
- Fraud Prevention
- Teller auditing
- Problem-solving abilities
- Communication Skills
- Customer Service
- Proficient in Python
- Proficient in C
- Proficient in C
- Proficient in C#
- Proficient in Lua
Certification
- CSS Basics Certification - June 2024
Timeline
Teller
Wells Fargo
10.2021 - Current
Server
Red Lobster
11.2014 - 05.2021
Bachelor's - Mathematics and Computer Science
Midwestern State University