Summary
Overview
Work History
Education
Skills
Timeline
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Micah Dowdy

Woodstock,GA

Summary

Dynamic professional with a proven track record in customer service and front-end performance optimization, demonstrated during my tenure at Walmart. Excelled in enhancing customer satisfaction and streamlining transactions, achieving 100% accuracy in cash handling. Skilled in team collaboration and efficient time management, I consistently contributed to improving operational efficiency and customer experience.

Overview

4
4
years of professional experience

Work History

Front End Associate

Walmart
Morrow, GA
04.2024 - Current
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Restocked and organized merchandise in front lanes.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Facilitated cash, check and credit transactions on cash register with 100% accuracy.
  • Replaced merchandise stock throughout check-out lines and end-cap displays.

Sales Representative

Forever 21
Marietta, GA
09.2023 - 03.2024
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.

Returns Processor

Simos Solutions
Forest Park, GA
06.2023 - 09.2023
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
  • Collaborated with shipping department to expedite the return process, minimizing delays and ensuring customer satisfaction.
  • Adhered to company safety guidelines to minimize warehouse accidents.
  • Collaborated with warehouse team to accurately identify and restock returned products in a timely manner.

Cashier

Beauty Inside
Morrow, ga
04.2021 - 05.2022
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Welcomed customers and helped determine their needs.

Education

Associate of Science - Integrated Health Science

Kennesaw State University
Kennesaw, GA
05-2026

Skills

  • Order selection and preparation
  • Merchandise display set up
  • Merchandising and display assembly
  • Retail transactions
  • Product restocking
  • Version control systems
  • Time Management
  • Customer Service

Timeline

Front End Associate

Walmart
04.2024 - Current

Sales Representative

Forever 21
09.2023 - 03.2024

Returns Processor

Simos Solutions
06.2023 - 09.2023

Cashier

Beauty Inside
04.2021 - 05.2022

Associate of Science - Integrated Health Science

Kennesaw State University

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Micah Dowdy