Micah Ervin
Ocala,Florida
Summary
- Highly motivated and committed professional with proven history of superior performance at individual, team, and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail- oriented professional looking to build a long-term career that offers the opportunity for career growth and a positive atmosphere.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bank Teller
Midflorida Credit Union
10.2023 - Current
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Sales Associate
Hand And Stone Massage And Facial
08.2023 - 12.2023
- Solved customer challenges by offering relevant products and services.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Insurance Assistant
Pinnacle Financial
03.2022 - 08.2023
- Researched and resolved areas of concern for potential and existing clients.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Tracked competitors' insurance offerings and used for comparison during sales calls.
- Registered customer information on database to enable tracking history and maintain accurate records.
Medical Assistant
Absolute Health
04.2022 - 04.2023
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Obtained client medical history, medication information, symptoms, and allergies.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Patient Care Technician
HCA Healthcare Inc.
05.2021 - 03.2022
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Food and Nutrition Assistant
HCA Healthcare Inc.
10.2020 - 04.2021
- Developed specialized nutrition plans for patients with chronic health conditions to improve health outcomes.
- Assisted with preparation and serving of food in line with established nutrition guidelines.
- Assessed calories, sodium, sugar, and other nutrition data to oversee patients' diets.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Sales Associate
Key Training Center
05.2019 - 07.2020
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Utilized upselling techniques to promote additional products and increase sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Housekeeper
Reyes Cleaning Services
05.2018 - 05.2019
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Verified cleanliness and organization of storage areas and carts.
Waitress
Little Italy Restaurant
03.2018 - 05.2019
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
Education
High School Diploma -
Inverness Christian Academy
Inverness, United States05.2020
Skills
- Financial Transactions
- Money Handling
- Customer Relationship Management
- Data Inputting
- Critical Thinking
- Sales Strategy
- Cold Calling
- Medical Billing
- Medical Terminology
- Patient Flow Management
Certification
- CNA - Certified Nurse Assistant
Timeline
Bank Teller
Midflorida Credit Union
10.2023 - Current
Sales Associate
Hand And Stone Massage And Facial
08.2023 - 12.2023
Medical Assistant
Absolute Health
04.2022 - 04.2023
Insurance Assistant
Pinnacle Financial
03.2022 - 08.2023
Patient Care Technician
HCA Healthcare Inc.
05.2021 - 03.2022
Food and Nutrition Assistant
HCA Healthcare Inc.
10.2020 - 04.2021
Sales Associate
Key Training Center
05.2019 - 07.2020
Housekeeper
Reyes Cleaning Services
05.2018 - 05.2019
Waitress
Little Italy Restaurant
03.2018 - 05.2019
High School Diploma -
Inverness Christian Academy